What are the responsibilities and job description for the OR Surgery Scheduler / Front Desk Representative position at Surgery Partners Brand?
JOB TITLE: OR Scheduler / Front Desk Representative
GENERAL SUMMARY OF DUTIES: Responsible for scheduling 30-50 cases per day and will liaise with a number of referring doctors’ offices. You will be an integral part of our Front Desk Team and will be valued as a key member of our organization.
SUPERVISION RECEIVED: Office Manager/DON/Administrator
ESSENTIAL FUNCTIONS:
- Counseling patients and scheduling surgeries for multiple physicians.
- Schedule surgeries and work with primary care physicians on a daily basis to ensure each patient has their history and physicals completed prior to surgery.
- Maintain relationships with physician's offices through their staff.
- Complete all necessary paperwork for each procedure on the physicians’ schedule.
- Pre-certify any procedures on the schedule.
- Must be capable of multi-tasking and working with a diverse patient population.
- Provide back up support for the Front Office as needed.
- Other duties as needed.
EDUCATION/EXPERIENCE:
- High School
- 2 years of previous experience scheduling appointments and/or surgeries
- Experience with insurance, verification processes, and business office functions.
KNOWLEDGE:
- Knowledge of clinic policies and procedures.
- Knowledge of managed care contracts and utilization.
- Knowledge of computer systems, programs and spreadsheet applications.
- Knowledge of medical terminology and be familiar with scheduling software.
SKILLS:
- Skill in gathering and reporting claim information.
- Skill in solving utilization problems.
- Skill in written and verbal communication and customer relations.
- Experience in a Surgical facility as a scheduler.
- Fast and accurate data entry.
- Service oriented, patient demeanor.
- Ability to multi-task, manage time effectively, and deliver results.
- Strict attention to detail.
- Intermediate computer skills and knowledge of Microsoft Office.
ABILITIES:
- Ability to work effectively with medical staff and external agencies.
- Ability to identify, analyze and solve problems.
- Ability to deal courteously and professionally with internal and external customers.
- Ability to provide excellent customer service.
Benefits:
- Employee Assistance Plan
- 401(k) retirement plan with a company match
- And more!
Equal Employment Opportunity & Work Force Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.