What are the responsibilities and job description for the Customer Service Representative - HVAC or similar position at TEC Group Inc.?
Overview
We’re seeking a dependable and personable Customer Service / Dispatch Coordinator to support a busy residential plumbing team. This role is ideal for someone who enjoys fast-paced coordination, strong communication, and delivering an excellent customer experience from the first call to job completion.
PLEASE ONLY APPLY IF YOU HAVE WORKED IN THE TRADES INDUSTRY - HVAC, PLUMBING, OR SIMILAR.
Key Responsibilities
- Answer inbound calls, schedule appointments, and dispatch technicians efficiently based on skill set and location.
- Communicate with homeowners to confirm appointments, provide updates, and ensure a positive experience.
- Coordinate with field technicians and the warehouse to align scheduling, materials, and workflow.
- Manage the service calendar and daily job board to optimize productivity.
- Enter accurate notes and updates in the service system.
- Assist with follow-up calls, estimates, and warranty documentation when needed.
Qualifications
- 2 years of customer service or dispatch experience (preferably in residential services such as plumbing, HVAC, or electrical).
- Excellent communication, organization, and multitasking skills.
- Strong computer proficiency; comfortable using scheduling and CRM systems.
- A positive, team-oriented mindset with a focus on customer satisfaction.
- Ability to stay calm and professional in a fast-paced environment.