Customer Service Representative - HVAC or similar

Overview
We’re seeking a dependable and personable Customer Service / Dispatch Coordinator to support a busy residential plumbing team. This role is ideal for someone who enjoys fast-paced coordination, strong communication, and delivering an excellent customer experience from the first call to job completion.

PLEASE ONLY APPLY IF YOU HAVE WORKED IN THE TRADES INDUSTRY - HVAC, PLUMBING, OR SIMILAR.

Key Responsibilities

• Answer inbound calls, schedule appointments, and dispatch technicians efficiently based on skill set and location.
• Communicate with homeowners to confirm appointments, provide updates, and ensure a positive experience.
• Coordinate with field technicians and the warehouse to align scheduling, materials, and workflow.
• Manage the service calendar and daily job board to optimize productivity.
• Enter accurate notes and updates in the service system.
• Assist with follow-up calls, estimates, and warranty documentation when needed.

Qualifications

• 2 years of customer service or dispatch experience (preferably in residential services such as plumbing, HVAC, or electrical).
• Excellent communication, organization, and multitasking skills.
• Strong computer proficiency; comfortable using scheduling and CRM systems.
• A positive, team-oriented mindset with a focus on customer satisfaction.
• Ability to stay calm and professional in a fast-paced environment.