Dental Call Center Representative

Tebo Dental, an Atlanta-based pediatric & teen dental group, is looking for a professional to join our motivated and ambitious call center team. The ideal candidate for our call center will have exceptional attention-to-detail and will be intelligent, organized, dependable, driven, forward thinking, and ready to take their career to the next level with a growing company.

Responsibilities:

• Build positive rapport with patients and parents by delivering exceptional customer service over the phone
• Promptly respond to incoming calls
• Utilize scorecards to ensure you meet the standard requirements for each call
• Schedule appointments to ensure all practices are booked according to protocol
• Accurately document all information exchanged during each call
• Contact parents/patients to remind them of their scheduled appointments
• Effectively communicate office policies over the phone

Qualifications:

• Fluency in Spanish is a plus
• Previous customer service and/or call center experience is preferred
• Able to work Monday-Friday as well as select Saturdays and holidays
• Exceptional verbal and written communication skills
• Proficient computer skills
• Strong organizational skills and attention to detail

Benefits:

• Comprehensive Training Provided
• Health, Dental, & Vision Insurance
• Paid Time-Off
• 401(k) with Match
• LifeTime Fitness Membership Discount
• Healthy Breakfast & Snack Options
• Long-Term Disability
• Career Advancement & Growth Opportunities

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16