Tester

Job Title: Salesforce QA Tester (Sales Cloud CTI)

Location: 3275 Bennett Creek Ave, Frederick, MD 21704. Onsite 5 days a week

Day1 onsite

• Top 3 Required Skills:

• Salesforce Sales Cloud QA Testing

• CTI / Telephony Integration Testing (call routing, screen pops, softphone)

• Functional, Integration, and UAT Testing in Salesforce

• Top 3 Preferred Skills:

• Jira or similar defect tracking tools

• Salesforce declarative features & data model knowledge

• QA Automation tools (nice to have)

• Education Requirements: Bachelor’s degree in Computer Science, Information Technology, or related field (preferred)

• Years of Experience: 3 years of QA experience with Salesforce Sales Cloud

Role Descriptions: Job Title Salesforce QA Tester (Sales Cloud CTI)Role OverviewWe are looking for a detail-oriented QA professional with strong experience in testing Salesforce Sales Cloud implementations and CTI (Computer Telephony Integration) solutions. The ideal candidate will ensure quality and reliability across Salesforce configurations| integrations| and customizations.Key ResponsibilitiesTesting Quality AssuranceoDevelop and execute test plans| test cases| and test scripts for Salesforce Sales Cloud features and CTI integrations.oPerform functional| regression| integration| and UAT testing.oValidate workflows| automation| and security settings within Salesforce.oTest CTI functionality including call routing| screen pops| and softphone integration.Defect ManagementoIdentify| document| and track defects using tools like Jira or similar.oCollaborate with developers and admins to resolve issues promptly.Business Process ValidationoEnsure Salesforce configurations align with business requirements.oValidate data integrity and system performance post-deployment.Documentation ReportingoMaintain detailed test documentation and provide regular QA status reports.oCreate and update test cases for new features and enhancements.Required Skills QualificationsTechnical Skillso3 years of QA experience with Salesforce Sales Cloud.oHands-on experience testing CTI integrations oFamiliarity with Salesforce declarative features and data model.oExperience with QA Automation tools is a plus.Soft SkillsoStrong analytical and problem-solving skills.oExcellent communication and documentation abilities.Certifications (Preferred)oSalesforce Administrator or Sales Cloud Consultant.

Essential Skills: Salesforce QA

Skills: Salesforce

Experience Required: 8-10