Training and Development Specialist - (Hybrid - Clearwater, FL)

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

Take ownership of the onboarding and induction of the New Hire Training program for all new employees.

Provide ongoing support to the sales and customer support teams within the Americas region, ensuring consistency and skill optimization across all locations.

• Develop and maintain onboarding and induction training for all new TeamViewer staff in the AMS region.
• Support sales & customer support teams by sharing product and process knowledge.
• Liaise with department heads and team leaders to identify training needs, skills gaps, and areas for development and improvement.
• Determine and evaluate key performance indicators (KPI’s) to ensure learning outcomes are measured against increased performance and revenue.
• Collaborate with counterparts in our German HQ, to relay feedback and contribute to the ongoing development and improvement of training content
• Please note, this role is not an instructional design position; training materials are prepared by HQ
  
  

Requirements

• 2 years of experience training in a professional classroom environment or on-the-job coaching, ideally within the IT/SaaS industry
• Approachable personality, with a high degree of professionalism
• Excellent oral and written communication skills, able to relay information with consideration for culturally and linguistically diverse teams
• High level of technical skill and knowledge, with the ability to carry out demonstrations for people of all skill levels and learning styles
• Flexible and adaptable to changing business needs, to adjust priorities as required
• Additional languages are a plus
  
  

What We Offer

Work location: Hybrid to our office in Clearwater, FL

(onsite requirement for onboarding monthly)

• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and casual dress code
• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
  
  

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Please understand TeamViewer is unable to provide sponsorship for employment or work authorization now or in the future.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.