What are the responsibilities and job description for the Customer Success Manager - Remote, USA position at TeamViewer?
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
As a Customer Success Manager (CSM) at TeamViewer, you will be the trusted advisor to our customers, ensuring they achieve maximum value from our solutions.
You’ll be responsible for building strong relationships, driving adoption and utilization of TeamViewer’s products, and securing customer retention and growth.
You’ll partner closely with customers to understand their business needs, help them achieve their goals, and serve as their advocate within TeamViewer.
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
As a Customer Success Manager (CSM) at TeamViewer, you will be the trusted advisor to our customers, ensuring they achieve maximum value from our solutions.
You’ll be responsible for building strong relationships, driving adoption and utilization of TeamViewer’s products, and securing customer retention and growth.
You’ll partner closely with customers to understand their business needs, help them achieve their goals, and serve as their advocate within TeamViewer.
- Serve as the primary point of contact for assigned customers throughout their lifecycle.
- Build and nurture long-term customer relationships to ensure satisfaction, trust, and loyalty.
- Drive product adoption by helping customers understand and maximize the value of TeamViewer’s solutions.
- Monitor customer health, usage, and engagement to proactively address risks and identify opportunities.
- Lead customer onboarding, training, and enablement to ensure smooth product implementation and usage.
- Collaborate with Sales, Support, and Product teams to advocate for customer needs and resolve issues quickly.
- Identify upsell and cross-sell opportunities and partner with Account Managers to expand customer accounts.
- Deliver regular business reviews and insights to demonstrate ROI and reinforce TeamViewer’s value.
- Track, analyze, and report on key customer success metrics.
- 3 years of experience in Customer Success, Account Management, or a related customer-facing role (preferably in SaaS or software).
- Strong communication, relationship management, and presentation skills.
- Ability to understand technical concepts and explain them in simple terms.
- Proven track record of driving customer adoption, retention, and satisfaction.
- Highly organized with strong problem-solving skills and attention to detail.
- Ability to analyze customer data to make educated decisions.
- Collaborative mindset and experience working cross-functionally.
- Comfortable using CRM and customer success tools (e.g., Salesforce, Planhat, or similar).
- Ability to travel up to 20% to customers or TeamViewer office locations. This may include but not required to travel outside of the United States
- Work location is Remote, USA
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
- Open door policy and business casual dress code
- We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.