What are the responsibilities and job description for the Customer Success Manager - Bilingual (English & Spanish required) - (Hybrid in Clearwater, FL) position at TeamViewer?
TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.
Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20 locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.
As a Customer Success Manager (CSM) at TeamViewer, you will be the trusted advisor to our customers, ensuring they achieve maximum value from our solutions. You’ll be responsible for building strong relationships, driving adoption and utilization of TeamViewer’s products, and securing customer retention and growth. You’ll partner closely with customers to understand their business needs, help them achieve their goals, and serve as their advocate within TeamViewer.
Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20 locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.
As a Customer Success Manager (CSM) at TeamViewer, you will be the trusted advisor to our customers, ensuring they achieve maximum value from our solutions. You’ll be responsible for building strong relationships, driving adoption and utilization of TeamViewer’s products, and securing customer retention and growth. You’ll partner closely with customers to understand their business needs, help them achieve their goals, and serve as their advocate within TeamViewer.
- Serve as the primary point of contact for assigned customers throughout their lifecycle.
- Build and nurture long-term customer relationships to ensure satisfaction, trust, and loyalty.
- Drive product adoption by helping customers understand and maximize the value of TeamViewer’s solutions.
- Monitor customer health, usage, and engagement to proactively address risks and identify opportunities.
- Lead customer onboarding, training, and enablement to ensure smooth product implementation and usage.
- Collaborate with Sales, Support, and Product teams to advocate for customer needs and resolve issues quickly.
- Identify upsell and cross-sell opportunities and partner with Account Managers to expand customer accounts.
- Deliver regular business reviews and insights to demonstrate ROI and reinforce TeamViewer’s value.
- Track, analyze, and report on key customer success metrics.
- 3 years of experience in Customer Success, Account Management, or a related customer-facing role (preferably in SaaS or software).
- Bilingual (English & Spanish required)
- Strong communication, relationship management, and presentation skills.
- Ability to understand technical concepts and explain them in simple terms.
- Proven track record of driving customer adoption, retention, and satisfaction.
- Highly organized with strong problem-solving skills and attention to detail.
- Ability to analyze customer data to make educated decisions.
- Collaborative mindset and experience working cross-functionally.
- Comfortable using CRM and customer success tools (e.g., Salesforce, Planhat, or similar).
- Ability to travel up to 20% to customers or TeamViewer office locations. This may include but not required to travel outside of the United States
- Work location, Hybrid to the office in Clearwater, FL
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly team events and companywide celebrations, frequent all Hands and Leadership Lunches
- Open door policy, business casual dress code
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!