What are the responsibilities and job description for the Service Delivery Coordinator position at TeamLogic IT?
Benefits:
We’re looking for a Service Delivery Coordinator to keep our IT service desk running smoothly. In this role, you’ll manage ticket flow, coordinate technician schedules, and ensure issues are resolved quickly and accurately. You’ll be the hub between clients, technicians, and vendors—making sure communication stays clear, SLAs are met, and customer satisfaction stays high.
What You’ll Do
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
- Opportunities for career advancement
- Professional development and certification reimbursement
- Paid time off and holidays
- Retirement savings plan with company match
- Comprehensive health, dental, and vision insurance
- Competitive salary and performance-based bonuses
We’re looking for a Service Delivery Coordinator to keep our IT service desk running smoothly. In this role, you’ll manage ticket flow, coordinate technician schedules, and ensure issues are resolved quickly and accurately. You’ll be the hub between clients, technicians, and vendors—making sure communication stays clear, SLAs are met, and customer satisfaction stays high.
What You’ll Do
- Review, triage, and assign service tickets to the right technicians
- Coordinate scheduling of onsite and remote support
- Monitor ticket progress and escalate when needed
- Ensure accurate documentation in our systems (Autotask, ITGlue, RMM)
- Track service metrics like SLA compliance, ticket quality, and resolution times
- Communicate with clients and internal teams to keep issues moving forward
- Experience in IT service coordination or help desk operations (MSP experience a plus)
- Strong interpersonal, organizational and communication skills
- Must have a Service-Oriented mindset
- Excellent organizational, analytical, and problem-solving skills; detail-oriented
- Ability to work independently and proactively in a dynamic and fast-paced environment
- Familiarity with PSA tools (Autotask), documentation systems, and RMM platforms
- Ability to manage multiple priorities in a fast-paced environment
- ITIL certification a bonus
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
