IT Support Specialist Business Client Support MSP Environment

Benefits:

• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
  
  
  

IT Support Specialist – Business Client Support (MSP Environment)

Kentwood, MI

Who We Are

TeamLogic IT supports small and mid-sized businesses across West Michigan with secure, reliable, and personable IT services. We work hands-on with local clients and operate with structure, ownership, and follow-through.

If you enjoy troubleshooting, communicating clearly, and helping people get back to work, you’ll fit right in.

What You’ll Do

• Serve as the first response for client support tickets via phone, email, and web portal.
• Diagnose and resolve issues involving:
• Windows 10/11 workstations
• Microsoft 365 accounts, licensing, Teams/SharePoint access
• Printing, user access, MFA, and basic networking issues
• Configure and deploy new user laptops/workstations.
• Use NinjaOne RMM and Autotask PSA to manage and document your work.
• Escalate more complex issues to the engineering team when appropriate.
• Occasionally visit local client sites for installs or hands-on support.

What You Bring

Required

• 1–3 years of professional IT support experience (service desk or equivalent).
• Familiar with ticketing workflow and communicating with non-technical users.
• Understanding of networking basics (IP, DNS, DHCP, gateways).
• Organized, reliable, and able to follow through on open requests.
• Valid driver's license and ability to support clients locally.
  
  
  

Strongly Preferred

• MSP or multi-client IT support background
• CompTIA A (or willingness to earn within 90 days)
• Experience with Microsoft 365 Admin Center or Entra ID user management
• Experience with RMM/PSA tools (NinjaOne, Autotask, ConnectWise, Datto, etc.)
  
  
  

This is not a trainee role. Prior professional IT support experience is required.

Compensation & Growth

• $24–$27 per hour, based on experience
• Certification reimbursement and paid professional development
• Growth path toward Client Service Technician → Systems Engineer → Technology Advisor
• Team culture based on consistency, accountability, integrity, and care
  
  
  

Our Core Values

Compassionate

• Personalized
• Committed
• Secure
• Reliable
• Excellent
• Servanthood
  
  
  

We show up. We take responsibility. We follow through.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.