Supervisor Patient Accounts

External Job Description And Responsibilities

JOB DESCRIPTION OVERVIEW:

The Patient Accounts Supervisor provides direct supervision and management of employees in the Patient Accounts, Payment Processing, and Overprovisions areas. Manages daily workflow and ensures the department meets or exceeds standards for quality, production, and performance. The Supervisor ensures assigned employees are trained and consistently follow all TeamHealth policies and procedures, including applicable HIPAA and Compliance Policies. The position reports to the Patient Accounts Manager/Director of AR within the Patient Accounts and Overprovisions department.

This position is HYBRID and located at BasePointe Billing Center, 3225 North Star Circle, Louisville, TN 37777.

Essential Duties And Responsibilities

• Supervises the Overprovision Representatives in the functions of resolving credit balances following HCFS and internal policies. Reviews payment postings for accuracy and applies any applicable adjustments to resolve overprovisions. Ensure all routine assignments and special projects are completed on time.
• Monitors routinely assign reports to ensure invoices are reviewed against policy goals.
• Supervises the Patient Accounts Representatives in the functions of posting carrier payments, guarantor payments, and applying applicable adjustments.
• Ensures daily balancing of payments and adjustments keyed into IDX.
• Supervises the Payment Processing Representatives in daily banking information retrieval and payment backup. Ensure all work assignments are completed promptly, in accordance with department policies and procedures.
• Cross-trains employees to provide adequate backup for vacations, sick days, and personnel shortages.
• Establishes, implements, and maintains quality control procedures designed to monitor the accuracy of data keyed to IDX.
• Develops and maintains department policies and procedures.
• Designs and maintains job descriptions, conducts performance evaluations, recommends salary increases, and initiates appropriate disciplinary action when required.
• Staff and maintain adequate personnel levels in accordance with the staffing plan.
• Develop and monitor representatives in all departments to ensure production goals are being met.
• Communicates all issues affecting the quality/accuracy of accounts to the Patient Accounts Manager.
• Immediately communicates production delays to the Patient Accounts Manager.
• Advise and consult with other management staff about issues that may affect/relate to their department.
• Conduct staff meetings to inform staff of policy and procedural changes and to provide in-service training.
• Handles special projects as requested by management.
• Other duties as assigned by the Patient Accounts Manager or Director of AR
  
  

Requirements

QUALIFICATIONS / EXPERIENCE:

• Excellent knowledge of healthcare payer reimbursement for physician billing.
• Prior and recent supervisory and leadership experience.
• Strong communication, interpersonal, and team management skills.
• Good analytical skills, Microsoft Office Suite in particular (Excel).
• Proficiency in working with systems (IDX experience is desirable).
• Computer/Software proficiency and knowledge.
• Excellent follow-up, organizational, and teamwork skills.
  
  

Education

• High School diploma or equivalent required; college coursework preferred.
  
  

Healthcare Experience

• At least (3) three years as a Senior/Lead and preferably (5) five years total physician billing experience with specifically two years’ experience in Patient Accounts and Overprovisions.
  
  

Working Conditions

• A general office environment that may be relatively stressful, with a significant workload.
• Set in a high-volume, fast-paced office environment.
• Mandatory overtime as directed by management.
  
  

Travel

• Occasional travel to seminars or training sessions may be required.
  
  

Supervisory Responsibilities

• Supervises the Patient Accounts, Payment Processing, and Overprovision Representatives.
  
  

Physical / Environmental Demands

• Job performed in a well-lighted, modern office setting.
• Occasional standing/bending.
• Occasional lifting/carrying (20lbs or less).
• Moderate stress.
• Prolonged sitting.
• Prolonged work on a PC/computer.
  
  

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, and fax), and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions.

May require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule, and/or more than five days per week.

The above information in this description has been designated to indicate the general nature and level of work performed by employees within this classification.

It is not designated to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications that may be required of employees assigned to this job.

Disclaimer

Cooperative, positive, courteous, and professional behavior and conduct are essential functions of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers, and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others, as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

https://www.teamhealth.com/california-applicant-privacy-notice/

Job Benefits

TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker's Hospital Review. Newsweek Magazine recognizes TeamHealth as ‘one of the greatest workplaces for diversity, 2024,’ and Fortune Magazine ranks TeamHealth as ‘The World’s Most Admired Companies’. TeamHealth is an established healthcare organization that is physician-led and patient-focused. We continue to grow across the U.S., from our Clinicians to Corporate Employees. Join us.

What We Offer

Career Growth Opportunities

Benefit Eligibility (Medical/Dental/Vision/Life), the first of the month following 30 days of employment

401K (Discretionary matching funds available)

Generous PTO

8 Paid Holidays

Location

Hybrid

Working Level

Full-Time

Job Category

Accounting, Admin-Clerical, Administrative, Customer Service, Finance, Healthcare, Insurance, Legal, Research, Science

LinkedIn

No

Career Builder

Yes

ID

57291BR