What are the responsibilities and job description for the Onboarding Account Manager position at Team Velocity?
As an Account Manager for the Onboarding Team, you must possess superior communication skills and a comprehensive understanding of Agency-Client relationships and Customer Onboarding processes. You will work closely with the Director of Onboarding to ensure flawless execution and timely deliverables. You have a solid understanding of the automotive industry and digital advertising. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You will support and respond to any alerts or red flags to control a fire when it is small and manageable. The customer will always feel as though you are there to help them.
This is a full-time, salaried, remote position. Employee must be located within the Continental U.S., EATSERN or CENTRAL TIME ZONE preferred, but all are welcome to apply who can support 8:30AM-5:30PM (EST) business hours.
Responsibilities:
- Support the Director of Operations with the execution of Customer Onboarding processes
- Support your Onboarding counterparts in preparing marketing and advertising strategies, plans, and objectives
- Prepare audits by collecting, analyzing, and summarizing data
- Participate in client calls and actively compile data needed to set up all contract deliverables
- Manage and order various marketing components using company proprietary applications
- Track client deliverables across multiple mediums of marketing to ensure timely delivery
- Create and setup backend components
- Obtain and maintain knowledge of brand guidelines
Requirements:
- Bachelor's degree required
- 2-4 years’ relatable professional work experience in client/customer account services
- Proficiency in Microsoft Office, a must!
- Highly organized and detailed oriented
- Passion for analytical thinking
- Demonstrated ability to write, listen, and articulate in a clear and concise manner
- Eagerness to take ownership of projects
- Ability to establish priorities and objectives
- Ability to be flexible in a fast-paced and ever-changing environment
Compensation
Competitive compensation will be commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
Next Steps
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.
ABOUT TEAM VELOCITY
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.