What are the responsibilities and job description for the Medical Biller - Legal Accounts position at Team Rehabilitation Services, LLC?
Our mission is to provide the best outpatient physical therapy, occupational therapy and speech therapy. We want our patients to enjoy therapy and experience clear improvements in their health. Our clinics receive the highest levels of patient satisfaction and our patients receive the best objectively measurable outcomes. Our strategy, based on excellent quality and patient satisfaction, is gaining momentum. Since opening our first clinic in 2001, we have grown across Michigan and into Illinois, Indiana, Wisconsin, and Georgia. We continue to open additional clinics in order to make physical, occupational and speech therapy even more accessible to our patients, their friends and their families.
The Common Standards all Team Rehabilitation Employees are held to include:
- Never say anything disrespectful about any group, whether they are formally protected by law or not.
- Never use language that another member of staff or patient finds offensive.
- No pictures, signs or the like that a patient or another member of staff finds offensive.
- No discrimination in hiring, training or promotion based on race, religion, national origins, weight, family status, sexual orientation, etc. None. Never. Ever.
Team Rehab believes that employing the best people will provide the best therapy and service to our patients. Because of this, Team Rehab offers:
- Competitive Pay
- Benefits for Both Full and Part Time Employees!
- Low Cost Medical Plans!
- Monthly Bonuses
- 401(k) Match
- Excellent Educational Incentives!
- Generous PTO
- Profit Sharing
- Mentorship
Position Summary:
The Legal AR biller is responsible for managing assigned accounts receivable (AR) related to all attorney and legal accounts; ensuring timely follow up, disposition and accurate resolution of outstanding claims. This role is responsible for maintaining relationships with law offices and legal representatives, ensuring timely follow up on balances, responding to requests for medical records and billing documentation and maintaining accurate account documentation to support reimbursement efforts while ensuring compliance with HIPAA and all RCM Standards.
Responsibilities may include all or some of the following:
- Manage assigned Legal accounts to ensure timely follow up and resolution of outstanding balances.
- Communicate with attorneys, law offices, legal representatives, and other third parties regarding account status, balances due, payment expectations, and documentation requests.
- Verify outstanding balances and provide itemized statements or account summaries as requested.
- Coordinate with internal departments and clinic staff to obtain documentation necessary to support legal accounts and reimbursement.
- Review account activity to ensure charges, payments, adjustments, and balances are accurate.
- Document all account activity, communications, and follow-up efforts thoroughly and consistently within the billing system.
- Maintain organized medical and billing records to ensure efficient retrieval when requested.
- Respond to telephone calls, emails, and other inquiries from attorneys, patients, clinics, and internal staff in a timely and professional manner.
- Monitor assigned accounts to identify aging balances and escalate issues when appropriate.
- Collaborate with interdepartmental teams to resolve account discrepancies and support timely collection efforts.
- Assist the Department Manager with Legal AR projects and other departmental initiatives as assigned.
- Communicate unresolved issues and trends to the Team Lead to facilitate timely resolution.
- Maintain strict confidentiality of patient and organizational information.
- Perform other duties as assigned.
Required Qualifications:
- High school graduate or equivalent
- Strong attention to detail required
Preferred Qualifications:
- Experience in health care is an advantage
- Experience in MS Word and Excel also helpful
- Knowledge of EMR systems utilized by physical therapy practices
Competencies and Skills:
- Excellent attention to detail and organizational skills
- Strong written and verbal communication skills
- Ability to communicate effectively and fluently in English, both written and verbal.
- Problem solving mindset with the ability to research and resolve claims issues
- Ability to multitask and prioritize in a fast paced environment
- High level of discretion and professionalism in handling confidential information.
Work Environment:
- Primary remote/ hybrid. Team Rehab reserves the right to bring employees back into the office for any reason and at any time.
- Must have a dedicated workspace that is quiet and free from distractions for optimal productivity
- Prolonged periods of sitting at a desk and working on a computer
- Occasional need to make and receive phone calls to payers, patients or staff