What are the responsibilities and job description for the Service Plumber position at Team Kline?
Job Title: Service Plumber
Location: Des Moines, Field
Join Team Kline – Where you’re not just an employee, you’re an owner!
When you join Team Kline you become an employee owner, sharing in our success as we continue to grow. Since wiring our first home in 2004, we’ve grown to around 400 team members across five locations: Des Moines, Cedar Rapids, Waterloo, Omaha, and Kansas City. We’ve expanded our services to include HVAC, electrical, plumbing, and more!
Job Summary:
The Service Plumber is responsible for performing residential and commercial service calls, diagnosing plumbing issues, and completing warranty repairs with accuracy and professionalism. This role involves interacting directly with customers, troubleshooting problems on site, and ensuring high quality, code compliant workmanship. The Service Plumber serves as the face of the company in the field, maintaining strong communication with management and clients while representing company standards and values. If you’re passionate about your career, and want to take it to the next level, we want to hear from you!
Key Responsibilities:
Location: Des Moines, Field
Join Team Kline – Where you’re not just an employee, you’re an owner!
When you join Team Kline you become an employee owner, sharing in our success as we continue to grow. Since wiring our first home in 2004, we’ve grown to around 400 team members across five locations: Des Moines, Cedar Rapids, Waterloo, Omaha, and Kansas City. We’ve expanded our services to include HVAC, electrical, plumbing, and more!
Job Summary:
The Service Plumber is responsible for performing residential and commercial service calls, diagnosing plumbing issues, and completing warranty repairs with accuracy and professionalism. This role involves interacting directly with customers, troubleshooting problems on site, and ensuring high quality, code compliant workmanship. The Service Plumber serves as the face of the company in the field, maintaining strong communication with management and clients while representing company standards and values. If you’re passionate about your career, and want to take it to the next level, we want to hear from you!
Key Responsibilities:
- Perform service calls and warranty work, including diagnostics, repairs, and minor installations
- Communicate effectively with customers, explaining findings and recommending solutions
- Accurately diagnose plumbing issues and provide efficient, lasting repairs
- Complete required documentation, including service reports and warranty claims
- Ensure all work meets plumbing code and safety standards
- Maintain a clean and organized work environment, including job site and company vehicle
- Collaborate with dispatch and management for scheduling and job updates
- Mentor and support apprentices as needed during service visits
- Maintain inventory of service vehicle materials and request restocks as needed
- Follow all company policies regarding conduct, safety, and vehicle use
- 2 years of plumbing service or warranty experience
- Valid Journeyman Plumber's License (preferred; required in some areas)
- Valid driver's license and insurable under company vehicle policy
- Strong customer service and troubleshooting skills
- Ability to work independently and efficiently
- Physical ability to perform job duties, including lifting and confined space work
- Proficient use of hand and power tools
- Frequently lift and carry up to 50 lbs; heavier loads with assistance
- Prolonged periods of standing, walking, and driving
- Frequent bending, kneeling, crouching, and reaching
- Regular use of ladders and power tools
- Strong hand eye coordination and manual dexterity
- Use of PPE, including gloves, safety glasses, hearing protection required
- Indoors and outdoors work required, may be exposed to extreme weather, confined spaces, and high elevations
- Overtime, weekend, on call, and emergency work may be required
- Competitive Benefits: Comprehensive medical, dental, vision, life insurance, and short-term disability plans. Team Kline covers long term disability 100%.
- Financial Security: 401k with a company match, plus our amazing Employee Stock Ownership Plan (ESOP)!
- Paid Time Off: Company paid holidays, and up to five weeks of paid time off!
- Training & Growth: Accredited on-site apprenticeship partnered with Hawkeye Community College for Electrical and HVAC, and ABC of Iowa for plumbing apprenticeships. Career advancement and career development opportunities
- Fun Perks: Company outings, opportunities to win cash prizes, and a team environment like no other.