Accounts Receivable Specialist

Accounts Receivable Specialist

Location: Indianapolis, Indiana (In-Office)

Department: Finance & Accounting

Reports To: Chief Operating Officer (COO)

Compensation & Benefits

Compensation

• $25.00 per hour
• Approximately 30 hours per week
• Annual equivalent of approximately $39,000 (based on 30 hours/week)

*At this time, Team Image does not offer medical, dental, vision, or retirement benefits.

Schedule

• Monday–Friday
• Approximately 30 hours per week
• Daily availability during core business hours required
• Additional hours may be available during peak business periods

Why Team Image?

At Team Image, we bring brands to life through custom apparel, promotional products, team uniforms, and corporate gear. We pride ourselves on delivering exceptional products backed by outstanding service and lasting client relationships.

We're looking for someone who enjoys organization, thrives on solving problems, communicates professionally, and takes pride in keeping financial operations running smoothly. This is more than an accounting position—it's an opportunity to become an important part of a growing company where your work has a direct impact on our success.

Role Purpose

This role exists to protect Team Image's cash flow by ensuring invoices are accurate, payments are collected on time, and customer accounts remain organized and up to date.

The Accounts Receivable Specialist owns the complete accounts receivable process—from invoicing through payment collection—while building positive customer relationships, resolving account discrepancies, and providing leadership with accurate financial information. This role partners closely with Sales, Operations, and Leadership to support healthy cash flow and exceptional customer service.

Success is measured by maintaining accurate customer accounts, reducing outstanding receivables, improving collection performance, and supporting a positive customer experience.

Core Values & Expectations

At Team Image, every team member is expected to consistently demonstrate our Core Values:

• We Care – Our people and clients matter. We build strong relationships and support our team.
• We Rep the Brand – We show up with energy, pride, and professionalism every time.
• We Own It – We take responsibility, solve problems, and follow through.
• We Learn. We Teach. We Grow. – We stay coachable, improve daily, and help others grow.
• We Focus on the Client Experience – Every role, every decision, and every interaction should create an outstanding customer experience.

Expectation: Performance is measured not only by results, but by how consistently these values are demonstrated.

What We're Looking For

Required Qualifications

• Two (2) or more years of Accounts Receivable, Bookkeeping, or Accounting experience
• Strong customer service and communication skills
• Excellent organizational and time management abilities
• High attention to detail and accuracy
• Proficiency in Microsoft Office, including Excel and Outlook
• Experience with accounting or ERP software
• Ability to prioritize multiple deadlines while maintaining accuracy
• Professional, dependable, and self-motivated

Preferred Qualifications

• Experience with collections and cash application
• Experience in manufacturing, promotional products, apparel, printing, or distribution industries
• Associate's degree in Accounting, Finance, or related field (preferred but not required)

5 Key Responsibilities

1. Accounts Receivable Management

Own the complete accounts receivable cycle to ensure customer accounts remain accurate and payments are collected promptly.

• Generate and distribute customer invoices
• Apply customer payments accurately
• Maintain customer account balances
• Reconcile customer accounts
• Monitor aging reports and outstanding balances
• Maintain accurate customer billing information

Outcome: Customer accounts remain organized, accurate, and current.

2. Collections & Customer Communication

Manage collection efforts while maintaining positive customer relationships.

• Contact customers regarding past-due invoices
• Follow established collection procedures
• Resolve billing questions and payment discrepancies
• Negotiate payment arrangements when appropriate
• Escalate delinquent accounts when necessary
• Maintain detailed documentation of collection activity

Outcome: Outstanding balances are collected efficiently while preserving excellent customer relationships.

3. Cash Receipts & Financial Accuracy

Ensure incoming payments are processed accurately and efficiently.

• Process checks, ACH payments, wire transfers, and credit card payments
• Apply payments to customer accounts
• Prepare daily cash receipt reports
• Assist with bank deposit reconciliation
• Research unapplied or unidentified payments
• Support month-end accounting activities

Outcome: Cash receipts are processed accurately, improving financial reporting and cash flow visibility.

4. Reporting & Financial Support

Provide leadership with timely and accurate accounts receivable information.

• Prepare Accounts Receivable aging reports
• Monitor collection performance
• Assist with month-end reporting
• Maintain organized accounting records
• Support audit requests and financial documentation
• Identify trends and recommend improvements

Outcome: Leadership has reliable financial information to support sound business decisions.

5. Process Improvement & Cross-Functional Support

Support continuous improvement throughout the finance department.

• Recommend improvements to accounting processes
• Assist Sales and Operations with customer account questions
• Maintain customer credit documentation
• Support implementation of new accounting procedures
• Cross-train in additional accounting functions
• Maintain organized financial systems and records

Outcome: Financial operations become more efficient, scalable, and consistent.

Key Skills & Competencies

• Exceptional attention to detail
• Strong organizational and time management skills
• Professional written and verbal communication
• Customer-focused mindset
• Analytical thinking and problem-solving abilities
• Ability to manage multiple priorities
• Strong sense of ownership and accountability
• High level of integrity and confidentiality
• Team-oriented attitude
• Continuous improvement mindset

Measurables (Scorecard)

• Days Sales Outstanding (DSO)
• Accounts Receivable Aging
• Collection Rate
• Cash Receipts Processed Daily
• Invoice Accuracy Percentage
• Customer Response Time
• Bad Debt Percentage
• Month-End Close Support Timeliness

Work Environment & Expectations

• In-office position located in the Indianapolis area
• Daily collaboration with Leadership, Sales, Operations, and Production
• Fast-paced, deadline-driven environment
• High level of ownership, responsiveness, and professionalism expected
• Strong communication and follow-through are essential to success

Success Definition (First 90 Days)

• Customer accounts are maintained accurately with minimal errors
• Outstanding receivables are actively managed and reduced
• Collections are performed professionally and consistently
• Cash receipts are processed accurately and on time
• Financial reports are delivered accurately and consistently
• Strong working relationships are established across departments
• Leadership has confidence in the accuracy, organization, and reliability of the Accounts Receivable function

Join the Team

If you're someone who enjoys organization, takes pride in accuracy, communicates professionally, and wants to make a meaningful impact within a growing company, we'd love to hear from you.

Join Team Image and help us keep our business—and our clients—moving forward.