Operations Manager (Plumbing Division)

Build a Business. Lead People. Drive Growth.

Team Enoch is seeking a proven Operations Manager to lead and grow our Plumbing Division.

This is a high-impact leadership role responsible for the overall performance, profitability, customer experience, and growth of our plumbing business. We are looking for an operational leader who understands how to build systems, develop people, drive accountability, and scale a service organization.

While plumbing industry experience is valuable, we are equally interested in leaders who have successfully managed operations in residential services, HVAC, electrical, roofing, restoration, construction services, or other field-service organizations.

This position is ideal for someone who enjoys building teams, improving processes, analyzing performance metrics, and creating sustainable growth.

What You'll Own

As the Operations Manager, you will have responsibility for the overall success of the Plumbing Division, including:

Operational Leadership

• Oversee all daily operations of the plumbing department
• Develop and improve systems, processes, and workflows
• Ensure efficient scheduling, dispatching, staffing, and service delivery
• Identify operational bottlenecks and implement solutions
• Drive continuous improvement initiatives throughout the department

Team Development

• Recruit, hire, train, and develop top-performing team members
• Build a culture of accountability, professionalism, and teamwork
• Coach managers, supervisors, technicians, and support staff
• Conduct performance reviews and establish development plans
• Create career paths and succession plans within the department

Financial Performance

• Manage department profitability and overall financial performance
• Monitor and improve key business metrics including:
• Revenue growth
• Gross margin
• Net profitability
• Average ticket
• Conversion rates
• Technician productivity
• Customer retention
• Develop action plans to improve business results

Customer Experience

• Ensure exceptional customer satisfaction across all service and installation operations
• Establish standards that consistently deliver a five-star customer experience
• Resolve escalated customer concerns when necessary
• Partner with sales and field teams to strengthen customer relationships

Strategic Growth

• Develop and execute plans to grow revenue and market share
• Build operational infrastructure that supports future expansion
• Collaborate with executive leadership on long-term business strategy
• Identify opportunities for innovation, efficiency, and competitive advantage

What Success Looks Like

Within your first year, you will:

• Improve operational efficiency and team performance
• Strengthen accountability throughout the department
• Build scalable systems and processes
• Increase profitability and customer satisfaction
• Help position the Plumbing Division for significant growth

Qualifications

Required

• 5 years of operations leadership experience
• Experience managing field service, service delivery, installation, or operational teams
• Proven success leading people and improving business performance
• Strong understanding of KPI management and operational metrics
• Experience driving accountability and organizational performance
• Excellent leadership, communication, and problem-solving skills

Preferred

• Residential home services experience
• Plumbing, HVAC, electrical, roofing, restoration, or similar service industry experience
• Experience managing a P&L or business unit
• Multi-location or high-volume service operation experience
• Experience with ServiceTitan or similar field service software
• Background in scaling teams and operations

The Leader We're Looking For

You are:

• A builder who enjoys creating systems that scale
• A leader who develops people and earns trust
• Competitive, driven, and results-oriented
• Comfortable making decisions and holding others accountable
• Analytical and data-driven
• Passionate about operational excellence
• Focused on both people and performance

Why Team Enoch?

Team Enoch has built a reputation for delivering exceptional service across Texas through a commitment to quality, integrity, and customer care. As we continue to grow, we're looking for leaders who want the opportunity to make a meaningful impact and help shape the future of the business.

This is an opportunity to lead a growing division, influence company strategy, and build something significant.

Compensation & Benefits

• Competitive base salary
• Performance-based bonus opportunities
• Health benefits
• Paid time off
• Leadership development opportunities
• Career growth within a rapidly growing organization

If you've successfully led operations, built teams, improved performance, and are looking for an opportunity to take ownership of a growing business unit, we'd like to speak with you.

Job Type: Full-time

Pay: $100,000.00 - $150,000.00 per year

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• How many years of experience do you have leading a service operation with responsibility for technicians, supervisors, customer service, dispatch, operational performance, and department profitability?

Experience:

• P&L management and operational leadership: 5 years (Required)

Ability to Commute:

• Fort Worth, TX 76120 (Required)

Ability to Relocate:

• Fort Worth, TX 76120: Relocate before starting work (Required)

Work Location: In person

Salary : $100,000 - $150,000