Release Manager / Change & Release Coordinator :: Plano ,TX( Onsite)

HI

Hope you are doing well!

We are seeking a skilled Release Manager to plan, schedule, coordinate, and execute software releases across multiple application teams and environments. This role ensures smooth release cycles, adherence to change management processes, and continuous improvement of deployment practices.

• Plan, schedule, coordinate, and execute software releases across environments (Dev, QA, Staging, UAT, Production).
• Maintain and enforce the release calendar, including release windows, freeze periods, and emergency deployments.
• Conduct Release Readiness Reviews (RRR), go/no-go checkpoints, and post-release validations.
• Orchestrate cross-team dependencies and sequence deployments to minimize risk and downtime.
• Create and maintain release runbooks, deployment checklists, and rollback procedures.
• Track and report release metrics such as:
• Deployment frequency
• Lead time
• Change failure rate
• Mean Time to Recovery (MTTR)
• Drive continuous improvement through retrospectives and root cause analysis.

• Create, manage, and drive Change Requests (CRs) through the full ServiceNow lifecycle (submission → CAB approval → implementation → review).
• Classify changes accurately as Standard, Normal, or Emergency.
• Prepare detailed change documentation including:
• Business justification
• Risk assessment
• Implementation and backout plans
• Test evidence
• Represent releases in Change Advisory Board (CAB) meetings and address risk concerns.
• Configure and maintain ServiceNow Change Management workflows, templates, and automation.
• Ensure all production changes are documented, traceable, and compliant with ITIL and audit standards.
• Build dashboards and reports for:
• Change success rates
• Approval cycle times
• Compliance metrics
• Integrate ServiceNow with CI/CD pipelines for automated change lifecycle management.

• Support production environments and incident handling.
• Collaborate across application, infrastructure, and operations teams.
• Participate in disaster recovery (DR) exercises.
• Ensure adherence to release and change governance standards.

• 6 years of overall IT experience with 2 years in Release/Change Management.
• Strong experience with ServiceNow Change Management.
• Experience managing releases across multiple environments.
• Knowledge of IT layers:
• Application servers
• Web servers
• Databases
• Networking
• Experience in CI/CD and deployment automation.
• Familiarity with ITIL processes and compliance requirements.
• Strong stakeholder communication and coordination skills.

• Experience with production support across diverse technologies.
• Exposure to disaster recovery planning and execution.
• Automation and scripting experience for deployment processes.