What are the responsibilities and job description for the Customer Service Specialist position at TDP Bakery?
Who doesn’t love doughnuts? TDP Bakery exists to bring fresh indulgent bakery products to places where people could normally never enjoy them. Fresh, never frozen, bakery is just better. Through our BakeFace™ brand private-label partnerships, we supply a broad portfolio of Honestly Fresh™ baked goods to retailers nationwide.
As a Customer Service Specialist, you will serve as the key connection between customers, stores, and internal teams. This role focuses on resolving service issues, supporting daily operations, and improving the overall customer experience through strong communication, coordination, and attention to detail. This is a full-time position reporting to the Customer Logistics Manager at our corporate office in Chandler, Arizona. This role is offered as a hybrid position with work performed 3 days onsite, 2 remote after training. You can expect working Monday–Friday with a rotating weekend shift approximately once per month (Saturday and Sunday, 8:00–10:00 AM, flexible start time).
Key Responsibilities
- Respond to inquiries and resolve issues related to orders, deliveries, routing, and product quality
- Manage shared inbox and phone support; document and escalate recurring issues
- Monitor driver feedback and daily operations to ensure accuracy
- Coordinate routing and volume changes with internal teams
- Prepare weekly service reports (trends, KPIs, key issues)
- Communicate updates to stores and support manual order entry as needed
- Assist with onboarding, product launches, and market initiatives
- Lead weekly market meetings, track action items, and coordinate internal communications
Required Qualifications
- 2 years of customer service experience
- Strong communication, organization, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office (Excel preferred)
Education & Experience
- High school diploma or equivalent required
- Experience in logistics, distribution, or customer operations preferred
Preferred Skills
- Experience supporting multi-location or retail operations
- Familiarity with order management, routing, or CRM systems
Compensation: Starting from $21/hour
TDP Bakery is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of race, religion, national origin, sexual orientation, gender, disability, or any other category protected by law.