Field Service Engineer

Job Purpose

As a Field Service Engineer at TD SYNNEX, you'll be the frontline technical expert for second-level support and end-user services. Working closely with our IT operations, network, and server teams, you'll troubleshoot hardware and software issues, maintain device inventories, and ensure timely resolution of incidents within agreed Service Level Agreements (SLAs). This role offers the chance to contribute to global projects, learn cutting-edge technologies, and build long-term relationships with business stakeholders.

Responsibilities

• Provide second-level support for desktops, laptops, printers, scanners, mobile devices (RDTs), and other peripherals
• Install, configure, upgrade, and uninstall applications; perform data recovery and software troubleshooting
• Diagnose, repair, and replace faulty hardware components; manage parts orders and inventory replenishment
• Serve as the on-site "hands and eyes" for local network switches, routers, and servers
• Collaborate on global and regional IT projects, offering technical input and local deployment support
• Escalate complex issues to advanced support teams when resolution falls outside defined SLAs
• Deliver end-user training and documentation to improve self-service and reduce repeat incidents
• Maintain accurate asset records and lifecycle reports in ITSM tools
  
  

Knowledge, Skills And Experience

• 3-5 years of field service or desktop support experience in an enterprise environment
• Associate degree in Systems Engineering, Information Technology, or related discipline
• Certifications such as MCSE, SCCM, ITIL Foundation, or CCENT preferred
• Hands-on proficiency with Windows OS, common enterprise applications, and remote support tools
• Basic networking knowledge (TCP/IP, switching, routing) and familiarity with server hardware
• Strong troubleshooting mindset, attention to detail, and ability to perform under pressure
• Excellent written and verbal communication skills; ability to explain technical concepts to non-technical users
• Proven track record of building positive, multicultural working relationships
• Self-motivated, with the ability to work independently and maintain confidentiality of sensitive data
• Commitment to TD SYNNEX's values of integrity, collaboration, and customer focus
  
  

Working Conditions:

• Occasional non-standard work hours or overtime as business requires.
• On-call availability required as necessary.
• Professional, office environment.
• Some travel required.
  
  

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
  
  

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company