Field Service Technician - TFA

Field Service Technician - Thermoform, Aseptic

Osgood Industries, LLC is a leading provider of innovative packaging machinery solutions with a rich history of growth and excellence. Founded in 1978, and privately owned for over four decades, Osgood has earned a strong reputation within the packaging industry. Located in Oldsmar, FL, our facility is dedicated to the design and manufacture of high-quality packaging machines for the food industry and a diverse range of products. We specialize in creating complete line solutions and offer comprehensive after-sales support. Our operations encompass engineering, manufacturing, assembly, R&D/testing, management, sales & marketing, administration, and service.

Position Summary: 

Responsible for the installation, testing, analyzing, maintaining, repairing and training of packaging equipment, including aseptic thermoform machines, and associated portfolio products at customer sites, with main emphasis on supporting the controls platforms. Understanding of wiring, pneumatic schematics, and hydraulics is required. Primary focus is to provide customers with excellent technical customer service and ensure complete customer satisfaction. This position has a direct and significant impact on maintaining, as well as, growing the customer base for Osgood Industries.

Essential Functions:

•    Perform field service repairs, installations, field audits, for new equipment installations and / or existing machine installed base.
•    When assigned, train customers, managers, technical personnel, and operators on proper operation, maintenance, and safety rules of filling/packaging equipment, specifically on applicable machinery control software.
•    Occasionally, when assigned, provide accountability as a site manager/lead, directing the workload and tasks of other field technicians, assembly and engineering personnel, and coordinating with customer and other contract / OEM site personnel. 
•    Maintain necessary machine configuration documentation during installation.
•    Possess and sustain proficiency in control software (e.g. Allen Bradley/Rockwell Automation and other controls platforms) and machinery equipped with PLC’s through vendor training and interaction with engineering personnel.
•    Provide support to customers, internal Customer Service, Assembly, and Sales departments, as required. 
•    Provide updates and modifications, as needed, to machine controls software programs or firmware at customer sites.
•    Provide feedback to Head of Service on customer equipment needs and updates/mods.
•    Report customer and individual concerns/complaints to Quality Manager, as needed.
•    Support and assist with design and order reviews, assembly, testing and final acceptance tests (SAT and FAT) to become proficient with the control packages interface and integration.
•    Assist the Parts and Modernization departments with quoting requests for electronic controls software and hardware upgrades and / or electrical component upgrades.
•    Process detailed expense and service trip reports on all service visits, in a timely fashion.
•    Submit to safety, background, and drug/alcohol testing as required by customer(s).
•    Properly and appropriately don personal protective equipment.
•    Contribute to product safety by reviewing machine functionality and safety standards when on customer site.
 

Qualifications

Minimum Requirements:

•    Degree in Electrical Engineering or 2 years of vocational training in Electromechanical Systems
•    Must have a minimum of 3 years’ experience in the OEM industry involved in designing, editing, installing and troubleshooting PLC and motion control software and hardware
•    Must be able to travel domestically and sometimes internationally away from home for extended periods of time (75-80%)

Competencies:

•    Ability to support various software control platforms for packaging machine to customer plant integration.
•    Knowledge of ladder logic, produced and consumed tags, messaging, as well as other machine integration tools.
•    Possess advanced mechanical, electrical and software skills.
•    Proficiency in operating controls systems of equipment (Allen Bradley, Rexroth, Siemens, PLC, HMI, etc.).
•    Effective communication skills, both verbal and written, including ability to communicate effectively to the intended audience.

Compensation for roles at Osgood varies depending on a wide array of non-discriminatory factors including but not limited to the role, degree/credentials, relevant skill set, and level of relevant experience.  At Osgood, compensation decisions are dependent on the facts and circumstances of each case.  Total rewards at Osgood include salary bonus (if applicable) benefits.  
The welfare of our employees’ matters to us. Therefore, Osgood offers a generous and attractive benefits package that meets our employees’ needs.

Benefits: 

•    Health Insurance
•    Dental Insurance
•    Vision Insurance
•    401(k) – attractive employer match
•    Life Insurance
•    Short and Long Term Disability Insurance – Employer paid
•    Identity Theft Insurance – Employer Paid
•    Education Assistance Program
•    Paid Time Off (vacation, floating holidays, additional purchased vacation option)
•    Employee Assistance Program
•    Accident, Critical Illness, Hospital Indemnity Insurance

We are an Equal Opportunity Employer committed to a diverse workforce.  We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.