Claims Analyst

Job Description: Claims Analyst (Outbound Freight Claims)

Position Summary

The Claims Analyst - Outbound Freight Claims is responsible for managing, analyzing, and resolving freight claims related to outbound shipments. This role ensures transportation service performance is monitored, claims are filed accurately and timely, root‑cause issues are identified, and recovery of costs is maximized. The analyst collaborates closely with carriers, distribution centers, customer service, and internal operations to improve freight quality, reduce claim frequency, and support continuous process improvement within the supply chain.

Key Responsibilities

Freight Claims Management

• Track and resolve outbound in transit freight claims with carriers for damage, loss, shortages, or service failures.
• Point of contact with insurers working claim giving them all the required documentation
• Ensure all claims meet carrier requirements, including supporting documentation and deadlines.
• Maintain accurate claim records, statuses, and financial recovery data.
  
  

Data Analysis & Reporting

• Analyze claim trends to identify recurring issues, carrier performance gaps, packaging problems, and cost‑saving opportunities.
• Prepare regular performance reports on claim activity, recovery rates, and financial impact.
• Review Incident reports from carriers on Smartsheet
  
  

Carrier & Internal Communication

• Work directly with Insurers and carriers to resolve and expedite claim resolutions.
• Collaborate with shipping, quality, warehouse, and customer service teams to gather information for claims.
• Escalate unresolved or high‑value claims as appropriate.
  
  

Process Improvement

• Recommend improvements to packaging, loading procedures, or carrier selection based on claim analysis.
• Participate in cross‑functional reviews to improve outbound shipment quality.
• Support continuous improvement initiatives to reduce freight damage and prevent repeat issues.
  
  

Compliance & Documentation

• Ensure compliance with carrier contracts, company policies, and freight claim regulations.
• Maintain thorough documentation for audits and internal control processes.
  
  

Qualifications

Education & Experience

• Bachelor's degree in supply chain, Logistics, Business, or related field (preferred).
• 1-3 years of experience in transportation, logistics, supply chain, or freight claim processing.
  
  

Skills & Competencies

• Strong analytical and problem‑solving abilities.
• Proficiency in Excel and transportation/claims management systems
• Excellent communication and negotiation skills.
• High attention to detail and ability to manage deadlines.
  
  

Salary Range 43K-50K

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
  
  

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company