Bag Check Supervisor, TD Garden

Delaware North Boston Holdings is hiring a part-time Bag Check Supervisor to join our team at TD Garden in Boston, Massachusetts. As a Bag Check Supervisor, you will be responsible for supervising Bag Check Ambassadors during events, ensuring smooth operations, and delivering exceptional service to guests. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.  

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

• Supervise and support Bag Check Ambassadors during events, including roll call, service quality, and escalations
• Ensure secure, accurate bag check operations including payment, inspections, storage, claim tickets, and retrieval
• Enforce security policies, bag restrictions, and collaborate with security on prohibited items
• Oversee opening and closing procedures and maintain a clean, organized, and fully prepared bag check area
• Deliver excellent guest service, manage lost and found, and assist with general event inquiries

• At least one year of supervisory experience in a customer service or event operations environment preferred
• Must be at least 18 years old
• Strong customer service and communication skills
• Comfortable in fast-paced, high-volume environments

• Ability to stand for extended periods and lift up to 50 lbs.

Events

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100 years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.