What are the responsibilities and job description for the CRM Supervisor position at TCI Group?
Description
About TCI Biotech
At TCI Biotech, we create innovative, science-based health and beauty solutions that help our global partners bring their ideas to life. As a world-class ODM/OEM manufacturer specializing in nutraceuticals and functional products, we work closely with some of the most dynamic brands in the market, combining research, creativity, and collaboration to drive innovation.
We’re now looking for a CRM Supervisor who shares our passion for partnership, growth, and excellence.
Location: American Form, UT (Onsite)
About The Role
The CRM Supervisor will report to our Project Management Manager and will play a key role in managing and strengthening customer relationships through data-driven insights and personalized engagement. Using RFM (Recency, Frequency, Monetary) analysis, you’ll segment customers into A-C groups, design loyalty programs, and develop strategies that reward our most engaged clients while helping mid-tier customers grow into top partners.
This role blends analytics and creativity. You’ll manage the numbers behind customer behavior while crafting experiences that make our partners feel valued and connected to the TCI brand.
What You’ll Do
What You’ll Bring
At TCI, our mission is to help brands grow through innovation and trust. You’ll join a global team that values creativity, data-driven thinking, and strong partnerships. We reward curiosity, collaboration, and initiative, and we’re passionate about creating an environment where great ideas turn into real impact.
If you’re excited to combine customer strategy, analytics, and relationship management to elevate partner success, we’d love to meet you.
About TCI Biotech
At TCI Biotech, we create innovative, science-based health and beauty solutions that help our global partners bring their ideas to life. As a world-class ODM/OEM manufacturer specializing in nutraceuticals and functional products, we work closely with some of the most dynamic brands in the market, combining research, creativity, and collaboration to drive innovation.
We’re now looking for a CRM Supervisor who shares our passion for partnership, growth, and excellence.
Location: American Form, UT (Onsite)
About The Role
The CRM Supervisor will report to our Project Management Manager and will play a key role in managing and strengthening customer relationships through data-driven insights and personalized engagement. Using RFM (Recency, Frequency, Monetary) analysis, you’ll segment customers into A-C groups, design loyalty programs, and develop strategies that reward our most engaged clients while helping mid-tier customers grow into top partners.
This role blends analytics and creativity. You’ll manage the numbers behind customer behavior while crafting experiences that make our partners feel valued and connected to the TCI brand.
What You’ll Do
- Analyze customer activity and segment accounts based on RFM data to understand purchasing frequency, recency, and value.
- Design and execute CRM campaigns that increase engagement and retention across A, B, and C customer groups.
- Develop loyalty initiatives, including:
- Exclusive previews of new product launches
- Volume-based rebates (3–5%)
- Invitations to press and marketing events, including travel and hotel accommodations
- Preferred partner privileges and early access to innovation updates
- Collaborate with Sales, Marketing, R&D, and Operations teams to ensure excellent customer experience and service consistency.
- Support onboarding and relationship-building for new customers, turning early partnerships into long-term success stories.
- Track customer metrics, satisfaction, and upgrade rates to improve CRM performance continually.
What You’ll Bring
- Bachelor’s degree in Business, Marketing, or a related field.
- 3–5 years of experience in CRM, customer success, or account management.
- Strong analytical mindset with CRM or RFM-based segmentation experience.
- Excellent communication, collaboration, and relationship-building skills.
- Experience in the health, beauty, or nutraceutical industries preferred.
- A genuine interest in understanding customer needs and helping them grow alongside TCI.
At TCI, our mission is to help brands grow through innovation and trust. You’ll join a global team that values creativity, data-driven thinking, and strong partnerships. We reward curiosity, collaboration, and initiative, and we’re passionate about creating an environment where great ideas turn into real impact.
If you’re excited to combine customer strategy, analytics, and relationship management to elevate partner success, we’d love to meet you.
