Project Manager

Project Manager

TC's home office in Siloam Springs is looking for an exceptionally organized, quick-thinking person to join our team as a Project Manager. This position is full-time, Monday-Friday, 8:30 am - 5:00 pm in Siloam Springs.

As a Project Manager, you'll be the primary point of contact for customers from the first conversation through final delivery. Every day you'll help customers, coordinate with multiple departments, answer questions, solve problems, and keep dozens of custom apparel projects moving forward simultaneously.

This isn't a typical office job. It's a fast-paced role for someone who genuinely enjoys juggling priorities, helping people, and bringing order to a busy day.

Position Responsibilities

Customer Service & Project Management

• Serve as the primary point of contact for assigned customer orders
• Meet with walk-in customers and guide them through the ordering process
• Answer phone calls, emails, and customer questions throughout the day
• Build quotes, create invoices, and maintain accurate project information
• Coordinate artwork approvals, production timelines, and customer communication
• Keep customers informed throughout the ordering process
• Resolve problems quickly and professionally while creating an outstanding customer experience

Project Coordination

• Manage dozens of active projects at various stages of production
• Coordinate with Design, Production, Logistics, and Purchasing to keep projects moving efficiently
• Monitor deadlines and proactively identify potential issues before they become customer problems
• Prioritize changing workloads throughout the day
• Follow up consistently to ensure projects stay on schedule
• Maintain accurate notes and project documentation within our shop management system

Team Collaboration

• Work closely with every department to ensure projects flow smoothly from start to finish
• Communicate changing priorities and customer needs clearly
• Support teammates and help solve operational challenges as they arise
• Continuously look for ways to improve communication and efficiency

What Makes Someone Successful in This Role

The people who thrive most in this position tend to:

• Love bringing order to busy, fast-moving days
• Stay calm when priorities change unexpectedly
• Learn new software and systems quickly
• Enjoy helping people and building relationships
• Communicate confidently and professionally
• Naturally stay organized without being reminded
• Remember details and follow through consistently
• Notice potential problems before others do
• Balance many projects without feeling overwhelmed
• Take ownership of their work and genuinely care about customer outcomes

Qualifications

• Strong organizational and time management skills
• Outstanding written and verbal communication
• Ability to manage multiple projects simultaneously
• Comfortable learning new technology and software
• Positive, professional, customer-focused attitude
• Reliable attendance and strong follow-through
• Ability to work independently while collaborating closely with a team

Previous experience in project management, account management, customer service, operations coordination, office management, event planning, or similar fast-paced environments is helpful, but not required.

We care far more about finding someone with exceptional organization, communication, and problem-solving skills than someone with experience in the custom apparel industry.

Benefits

This position includes a well-rounded benefits package including PTO, health insurance and expense reimbursement, wellness reimbursement, IRA matching, and more.

Compensation

This position includes a base salary plus a performance-based sales bonus. Total compensation will be determined based on the candidate's experience, qualifications, and demonstrated ability.

About Our Team

We are a fast-paced custom apparel company that values reliability, teamwork, accountability, and continuous improvement.

Our Project Managers are at the center of everything we do. They work with customers, designers, production, and logistics to make sure every order is completed accurately, on time, and with an exceptional customer experience.

Every member of our team has a direct impact on the success of our business, and this role is one of the most important connections between our customers and our production team.

We're looking for someone who wants to become a trusted, dependable part of that process for years to come.

It is a privilege for each of us to work at TC each day. We are grateful that we get to do business in Northwest Arkansas in one of the friendliest communities around. We create custom apparel for everyone from classrooms and athletic teams to businesses, nonprofits, and retail brands, and we take great pride in doing excellent work. We want to add someone to the team who is equally enthusiastic about serving customers and helping great projects come to life.

How to Apply

Please send your resume along with a short introduction telling us a little about yourself and why this position interests you. Resumes with no introduction and/or cover letter will not be reviewed.

We appreciate candidates who take the time to learn about our company before interviewing. Visiting our website and social media is a great place to start.

Job Type: Full-time

Base Pay: $42,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Work Location: In person

Salary : $42,000 - $52,000