Program Coordinator

ABOUT TBI WARRIOR® FOUNDATION

TBI Warrior® Foundation is a Boerne, TX-based nonprofit dedicated to supporting Veterans, pediatric patients, caregivers, and all individuals affected by traumatic brain injury through community engagement, outreach, and evidence-informed programs. Our work is powered by a mission-driven team where every role contributes meaningfully to the people we serve.

We are building a culture grounded in integrity, care, and excellence. We invest in our people and take pride in the connections we forge within every community we enter. If you are motivated by purpose, energized by varied and meaningful work, and want to see the direct impact of your contributions, TBI Warrior® Foundation is the place for you.

POSITION SUMMARY

The Program Coordinator is central to the day-to-day health of TBI Warrior® Foundation. Operating under limited supervision and reporting to the Program Director, this role coordinates and oversees the operational delivery of multiple outreach programs simultaneously. The Program Coordinator ensures programs run smoothly and with purpose, maintaining participant records and databases, facilitating community activities, and serving as a reliable resource for clients, volunteers, and partners.

This is a role for someone who is organized and proactive, who takes pride in getting the details right, and who finds genuine satisfaction in work that directly benefits the people and communities TBIWF serves.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Programs & Community Engagement

• Coordinate and oversee day-to-day operations of multiple outreach programs, ensuring alignment with organizational goals, grant deliverables, and regulatory requirements.
• Plan, schedule, and facilitate community activities including monthly support groups, workshops, webinars, and outreach events.
• Manage the program application and intake process; maintain complete and auditable participant records in compliance with program and funder requirements.
• Develop, maintain, and continuously improve program documentation including standard operating procedures (SOPs), training materials, and client resources.
• Support and, where applicable, lead recruitment efforts to meet program enrollment goals as established in project and grant plans.
• Represent TBIWF at community events, partner meetings, and funder-related activities; serve as an ambassador of the organization's mission.
• Identify operational gaps or inefficiencies; propose and implement process improvements to strengthen program delivery.

Data Analysis & Reporting

• Maintain data integrity across all program tracking systems (e.g., Salesforce or equivalent CRM), ensuring accurate inputs for eligibility determinations, reporting, and audit readiness.
• Produce monthly and ad hoc program performance reports; compile and present program metrics and outcomes to Program Director and organizational leadership.
• Develop and maintain simple dashboards or tracking tools to monitor progress toward program goals and grant benchmarks.
• Generate client case reports, open case records, and service delivery summaries to support ongoing program oversight.
• Conduct targeted research and prepare presentation materials to inform program planning and stakeholder updates.

Financial Administration

• Monitor program-related expenditures and track budget activity, flagging variances or concerns to the Program Director in a timely manner.
• Process or route program supply orders and verify receipt; maintain accurate inventory records for programmatic materials.
• Support grant reporting by compiling program activity data and narrative inputs as directed by leadership.

Relationship & Stakeholder Management

• Cultivate and sustain trust-based relationships with program participants, caregivers, donors, volunteers, and community partners.
• Serve as a responsive point of contact for general programmatic inquiries from clients, collaborators, and the public.
• Collaborate with leadership to support program expansion initiatives and integration of new programs or services.

Other duties as assigned in support of the mission and vision of TBI Warrior® Foundation. Physical requirements include the ability to occasionally lift up to 20 pounds.

EDUCATION & EXPERIENCE

Required

• Bachelor’s degree in Nonprofit Management, Public Health, Education, Social Work, or a related field
• Strong verbal, written, and interpersonal communication skills, including the ability to compose professional correspondence and reports
• Intermediate to advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Demonstrated ability to manage competing priorities and deadlines independently, with high attention to detail

Preferred

• 2 or more years of experience in a nonprofit, government, or mission-driven organization
• Experience with Salesforce or a comparable CRM or case management platform
• Familiarity with grant reporting, donor communications, or basic nonprofit fund accounting

COMPENSATION & BENEFITS

Salary Range: $41,600–$48,000/year, commensurate with experience and qualifications

Our compensation philosophy is grounded in pay-for-performance and internal equity. The starting salary reflects candidate qualifications and relevant experience, with opportunities for growth tied to individual and organizational performance.

Benefits include:

• Medical, dental, and vision insurance
• Life insurance
• Generous paid time off and recognized holiday schedule

TBI Warrior® Foundation is an equal opportunity employer. We welcome applicants of all backgrounds and are committed to building a team that reflects the diverse communities we serve. Persons with lived experience related to TBI, military service, or caregiving are especially encouraged to apply.