Director of Collections

We are a leading U.S.-based manufacturing and distribution organization recognized for innovation and operational excellence within our industry. We are seeking a dynamic Director of Collections to lead a high-performing accounts receivable organization responsible for managing a large-scale B2B portfolio and driving cash flow performance.

This role oversees a $100M accounts receivable portfolio across approximately 4,000 customer accounts, ensuring timely collections, strong customer partnership, and continuous process improvement. The ideal candidate is a hands-on leader who thrives in fast-paced environments and can balance operational rigor with customer relationship management

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop a collections team responsible for a large, complex AR portfolio.
• Establish clear performance expectations and accountability standards across key metrics including DSO, aging, write-offs, and dispute resolution
• manage staffing, workload distribution, and day-to-day operational executio
• oversee hiring, onboarding, and training of new team members to build a high-performance culture

Operational Excellence

• Oversee end-to-end collections activities, including payment processing, cash application, short-pay resolution, credits, and remittance handling
• Ensure accuracy and consistency in administrative and reporting processes
• Conduct regular reviews of collections performance and provide actionable insights to senior leadership
• Maintain visibility into portfolio health through daily, weekly, and monthly reportion

Cross-Functional Collaboration

• Partner with Sales, Operations, Finance, and IT to resolve customer issues and improve end-to-end order-to-cash performance
• Support enforcement of credit and collections policies, including account holds where necessary
• Drive root cause resolution for recurring billing, invoicing, or collectability issues

Process & Systems Improvement

• Lead initiatives to improve the billing-to-cash cycle, enhancing efficiency, accuracy, and customer experience
• Identify and implement process improvements and system enhancements
• Develop and maintain standard operating procedures, documentation, and training materials

Qualifications

• 10 years of B2B collections or accounts receivable experience in customer-facing environments
• 5 years of leadership experience managing teams of 7 employees
• Experience in shared services, financial operations, or high-volume AR environments strongly preferred
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred; MBA is a plus
• Industry experience in manufacturing, distribution, or similar sectors is advantageous
• Strong analytical, communication, and stakeholder management skills
• High attention to detail and professionalism in customer interactions
• Proficiency in Microsoft Office; SAP experience strongly preferred

What We Offer

• Opportunity to lead a large-scale AR function in a high-growth, operationally driven organization
• Collaborative environment focused on continuous improvement and innovation
• Competitive compensation and comprehensive benefits package