What are the responsibilities and job description for the Banquets Passover Server - On Call position at TB ISLE RESORT LP?
Scope of Position
The Banquets Passover Server - On Call, will anticipate, meet and exceed our guests needs to attain the highest levels of quality and cleanliness in all areas of Banquet operations. He/she will provide prompt, courteous and efficient food and beverage service in a luxury brand inspired hotel environment, where attention to detail is key.
Position Requirements
- Professional demeanor appropriate for a luxury environment.
- Basic computer knowledge Point of Sale (POS) systems.
- Previous food and beverage experience in a luxury hotel setting preferred.
- Food handling certificate is an asset.
- Knowledge of food and wine an asset.
Responsibilities
- Greet each guest in a sincerely warm, friendly manner using the guests name, minimum of three times.
- Demonstrate JW Marriott Turnberry Miami Resort & Spa service standards in all interactions.
- Know your shifts and station assignments.
- Know the ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
- Remain observant and always responds to each guest.
- Provide prompt, courteous and efficient food and beverage service.
- Maintain cleanliness and condition of the work areas and equipment.
- Perform all assigned side works regularly, promptly, and correctly.
- Make appropriate suggestion of food and beverages, if applicable.
- Take guests' order promptly according to standards.
- Receive and service beverage orders promptly according to standards.
- Perform wine service according to procedures.
- Ensure table maintenance is up to JW Marriott Turnberry Miami Resort & Spa hotel standards during the entire dining experience as per sequence of events.
- Key in order on the Point of Sale (POS) terminal promptly and accurately.
- Participate in departmental meetings and shift line-ups.
- Perform any other reasonable duties as required by management.
Education
- High school diploma or GED.
Skills and Abilities
- Ability to communicate in the English language. Second language is a plus.
- Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Knowledge of proper chemical handling, cleaning techniques and use of equipment/machinery.
Physical Requirements
- Able to work in a fast paced environment.
- Be physically fit in order to lift, pull and push items up to 50 pounds.
- Also requires standing/walking/reaching and bending throughout shift.