Quality Assurance Supervisor

Join a fast-moving, artisan bakery as our QA Supervisor, where Quality is visible, decisions move quickly, and collaboration happens in real time. You’ll lead a small QA team, oversee audits, and ensure production meets regulatory, certification, and customer standards.

Your Responsibilities:

• Lead all plant audits and inspections (BRC/GFSI, customer, regulatory)
• Supervise QA Technicians and provide hands-on guidance on the production floor
• Maintain audit-ready programs and drive continuous improvement in food safety, sanitation, and quality
• Partner with Production, Warehouse, and Leadership to implement corrective actions

Ideal Candidate:

• Experienced in Food Safety/QA in manufacturing (3 years) with at least 1 year of supervisory experience
• Strong knowledge of HACCP, GMP, lean manufacturing, and audit requirements
• Experience with ingredient functionality, process controls, and food labeling
• Strong communicator in English; Spanish bilingual a plus
• Passionate about coaching, mentoring, and building strong QA teams

Why Apply:

• Work in a locally operated bakery with visible impact
• Direct access to leadership and autonomy on the plant floor
• Opportunity to develop a high-performing QA team

Summary:

The QA Supervisor serves as the on-site leader of Food Safety and Quality Assurance department, responsible for ensuring operations meet regulatory, certification, and customer requirements. This role maintains audit readiness and acts as the primary company representative during audits and inspections. The QA Supervisor leads the development and continuous improvement of food safety, quality, and sanitation programs, supervises QA Technicians, and provides hands-on guidance on the production floor. Working cross-functionally with Production, Warehouse, Maintenance, and Leadership. This role drives compliance, corrective actions, and accountability to protect product quality and brand integrity.

Duties and Responsibilities:

Quality Assurance

• Develop and maintain documentation such as SOP’s, as well as maintenance of manuals, policies and procedures as they relate to any BRC requirements.
• Monitors quality audit program for the production facility to ensure Company and regulatory compliance standards of product quality, sanitation and process controls are met.
• Assist QA Technicians when necessary, to conduct line checks and pre-operational inspection.
• Lead all monthly facility and GMP inspections.
• Serve as primary contact for customer complaints. Coordinate efforts to address all customer complaints in partnership with the Production Manager. Document and follow up all Corrective Actions.
• Review records daily to ensure all records are completed as required and review/approval is current for preventive controls, sanitation, production, and verification check
• Make proper and appropriate accountability for waste and champion efforts to reduce the same.
• Effectively communicate and maintain strong working relationships with appropriate personnel across the organization.
• Oversee external QA product databases (e.g., Syndigo, Sysco) to ensure accurate SKU data; train QA data support staff and verify data integrity.

Food Safety & Compliance

• Manage the Global Food Safety Initiative and corresponding certification programs such as BRC, Hazard Analysis Critical Control Point (HACCP) food safety system, Current Good Manufacturing Practices, and others. Obtains and/or updates necessary food and plant licenses as needed. Verifies effectiveness of programs, acts as HACCP Team Leader.
• Work closely with management and production personnel on food safety programs. Analyze food safety and quality processes and drive necessary changes.
• Serves as primary contact for all quality and food safety audits and inspections.
• Lead all 3rd party, customer and regulatory audits. Perform and schedule review of all internal auditing programs to ensure compliance to BRC standard.
• Ensure all labeling and record keeping requirements are adhered to as required by all regulatory authorities.
• Serve as primary contact for kosher certification; maintain KVH database to ensure all ingredients and products are certified and current.
• Ensure that the company’s food safety procedures are followed at all times.
• Partner with Production Manager on any food safety issues or corrective actions as needed.
• Work closely with outside vendor Service providers critical to Food Safety plan.

Supervision & Team Leadership

• Works as part of the Leadership Team to achieve overall Company strategies and goals.
• Perform supervisory activities such as conducting ongoing performance management of QA and Sanitation staff; reward and discipline employees as needed; mentoring, training, and coaching employees.
• Manages and monitors all quality training to include HACCP, GMP, Food Safety, Food Defense, and Chemical Use standards.

Experience, Education, and Skill:

• Associate or bachelor’s degree in food science, microbiology, chemistry, or related field preferred. Equivalent combination of education and relevant work experience will be considered.
• 3 years experience in a Food Safety/Quality role in the Food Manufacturing, pharmaceutical, or chemical manufacturing industry. Including at least 1 year experience in a supervisory or people manager role.
• Certifications (Highly Preferred): BRCGS Professional, HACCP, PCQI, GFSI, SQF Practitioner/Internal Auditor.
• Strong knowledge of ingredient functionality, process controls, lean manufacturing practices, food safety and quality regulations (HACCP, GMP, SQF).
• Experience with regulatory and third-party audits, food labeling, and EMP.
• Strong leadership skills, proven ability to manage and develop a team.
• Effective communicator with strong documentation and organizational skills.
• Excellent Microsoft Office Suite and data analysis skills, ability to troubleshoot problems and implement effective solutions.
• Strong overall business and industry knowledge.
• Proven attention to detail.
• Demonstrated ability to handle multiple tasks simultaneously, plan and prioritize tasks.
• Ability to seek out fiscal responsibility.
• Bilingual in English and Spanish preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• This role is on the Plant Floor (80%) – with the below physical requirements.
• Must be able to walk, reach, bend, and climb steps
• Must be able to lift up to 25 lbs.
• Must be able to stand for extended periods of time
• Exposed to hot and cold temperatures, including working in refrigeration and freezer units

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Do you have experience with either being the main point of contact or heavily involved with internal, regulatory, and third-party audits?

Education:

• Associate (Preferred)

Experience:

• Supervisory or People Management: 1 year (Preferred)

License/Certification:

• Safe Quality Food Certification (Preferred)
• HACCP Certification (Preferred)
• Certified Quality Inspector (Preferred)
• BRC GS Professional Certification (Preferred)

Work Location: In person

Salary : $80,000 - $85,000