Operations Agent

Tazmanian Freight Systems is adding Operations Agents to our Taz PIT Team. If you are a competitive individual with a strong work ethic, a passion for customer service and the desire to be part of an industry leading Team, please contact me directly at ryan.blough@tazmanian.com or 1-800-504-2280.

Domestic Operations Agent

Description: Tazmanian Freight Systems, Inc. is a full-service air, ground, ocean, and logistics company built on a simple promise: put customers first—every time. That commitment drives our success and the confidence our customers place in us. Our mission is to redefine what “time-definite” service looks like by delivering exceptional performance across every touchpoint and setting a new benchmark other air and expedited carriers are measured against. Our expectation is 100% customer satisfaction with every shipment.

Responsibilities: The Domestic Operations Agent owns the execution of standout service through shipment coordination, tracking and routing, rapid problem resolution, vendor compliance, and clear, confident customer communication.

·       Quote and route freight across multiple transportation channels and service levels.

·       Provide fast, accurate customer quotes to win and retain business.

·       Partner with Sales to turn quotes into booked shipments through timely follow-up and clear communication.

·       Track and trace shipments moving by air and ground to keep freight—and customers—on schedule.

·       Troubleshoot issues quickly and proactively while coordinating with customers and vendors.

·       Support Sales by resolving air/ground freight challenges and answering operational questions.

·       Provide clear, responsive updates to customers, partners and agents on shipment status and next steps.

·       Ensure all air and ground bookings and routings comply with TSA regulations.

·       Manage booking requests from start to finish—securing current, accurate rates and selecting the most cost-effective and time-efficient routing.

·       Coordinate seamlessly with carriers and origin and destination teams on status, special handling, and delivery requirements.

·       Stay ahead of issues by proactively updating customers, escalating concerns, and support resolution with management.

·       Jump in where needed across departments to organize, coordinate, and deliver on customer shipping requirements.

Qualifications: You’re a collaborative, service-driven teammate with a strong work ethic and possess a take-ownership, figure-it-out mindset. You thrive on independence and accountability, communicate clearly, and enjoy building relationships with both internal partners and external customers.