What are the responsibilities and job description for the Service Writer position at Taylor Northeast?
Taylor Northeast is the mid-Atlantic and New England’s premier dealer of forklifts, container handlers, railcar movers, industrial floor cleaning machines, and much more. Headquartered near Reading, Pennsylvania with multiple branch facilities from Baltimore to New Hampshire, we sell, rent, service, and rebuild a range of custom and heavy-duty material handling equipment that is unlike any other company in the industry. And we are fortunate to have an equipment lineup that is backed by the best service technicians and parts support teams in the Northeast.
We are currently seeking a Service Writer whose primary responsibility will be to assist in the management of the day-to-day operations of the service department at our east Baltimore, MD shop. Applicant should have experience in a service department, preferably with a background in forklift or heavy equipment repair and service.
RESPONSIBILITIES
- Provide technical advice and resolution of a wide range problems in a timely manner to customers on a wide range of material handling equipment
- Manage warranty claims with the OEMs
- Assist the service manager in managing road and shop mechanics and distribute necessary information in a timely and professional manner
- Work with sales and administrative personnel to ensure the customers’ needs are addressed correctly the first time
- Evaluate needs of each customer on an individual basis
- Continue education on new products and lines offered by the company by attending necessary training
- Evaluate the performance of technicians which includes identifying strengths and weaknesses and addressing those issues in a timely and professional manner
- Ability to clearly explain repair issues to customers with varying technical backgrounds
- Responsible for coordinating PM schedules for all customers
- Maintain shop and road repair schedules in order to ensure to maximize efficiencies of labor, supplies and overall cost
SKILLS AND QUALIFICATIONS
- Customer service skills are paramount
- Strong technical background and aptitude preferably with heavy equipment such as forklift trucks, container handlers, railcar movers, floor sweepers and scrubbers.
- Experience working in a service department
- Strong communication skills
- Solid negotiating capabilities
- Strong technical capacity to quote repair/rebuild jobs
- Solid problem solving and trouble-shooting skills
- Proficient with Microsoft Word and Excel
- Results driven
BENEFITS
- Competitive salary which is commensurate upon experience
- 401(k) with company match
- Health insurance (majority paid for by the company)
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Employee Referral program
ABOUT US
Taylor Northeast is proud to be a flagship member of the H&K Equipment Group, a fast-growing network of four operating companies that employs hundreds of experts at businesses located throughout the US. Our companies’ primary specialties include full-service, cradle-to-grave coverage of heavy-duty and customized material handling equipment. From the nation’s busiest ports, to its largest mills, to its biggest infrastructure projects, you’ll find our equipment wherever you find materials on the move. Learn more about the power of our teams at taylornortheast.com.
We are an equal opportunity employer.