What are the responsibilities and job description for the Customer Service Operator position at Taylor Logistics Inc.?
Description
Customer Service Operator (CSO)
Reports to: Warehouse Operations Manager
Reporting Staff: None
Alternate in Case of Absence: Warehouse Operations Manager / Other CSO’s
Responsibilities
Customer Service Operator (CSO)
Reports to: Warehouse Operations Manager
Reporting Staff: None
Alternate in Case of Absence: Warehouse Operations Manager / Other CSO’s
Responsibilities
- Processes day to day order entry from multiple customers
- Process the inbound/outbound paperwork
- Verify all billing charges per assigned accounts
- Assist Warehouse Associates with inventory compliance during the order fulfillment
- Maintain direct contact with Depositor/Bailor Suppliers
- Knowledge of CAPA System and manages Customer Complaints & Quality
- Report Food Safety and Quality issues problems to the appropriate person when identified.