What are the responsibilities and job description for the Customer Service Rep position at Agren Appliance Service Corp?
Agren Appliance is Maine’s most significant family-owned appliance and furniture retailer, proudly serving communities since 1969. With six showrooms across the state and a reputation built on trust and service, we continue to grow by putting our customers and employees first. Our company culture is built on integrity, teamwork, and personal growth — and we’re always looking for motivated individuals to join our close-knit team.
As a CSR Associate, you will play a critical role in supporting our service department by assisting customers with service inquiries and helping ensure smooth day-to-day operations. We are willing to train reliable, organized, and eager candidates. Candidates with call center experience are encouraged to apply.
What We Offer:
- Pay: Starting at $24.00 hr.
- Health, Dental, Short and Long-term Disability, Critical Illness, and Accident insurance
- Life Insurance
- 401K with Company match
- Paid time off and paid Holidays
- Employee Discounts
Schedule: Monday through Friday, 8 am to 5 pm (one hour for lunch)
Why you’ll love working here: At Agren, you'll find a supportive, team-oriented environment where you're more than just an employee — you're part of a locally owned company that values community and growth. We’re committed to helping our team members build long-term careers with real opportunities for advancement.
Position: Customer Service Representative
Position Reports to: Customer Service Manager
Job Purpose Summary: To provide an exemplary experience for our customers with service scheduling needs, as well as all facets of the service department. All Customer Service Representatives must be career-minded professionals who demonstrate and execute duties at a high level of accuracy and excellence.
Key Responsibilities and Accountabilities:
- Schedule customers for service needs. Including rescheduling, keeping a daily quota of invoices produced vs. the number of customers scheduled.
- Use mapping technology for all calls. (Microsoft Office/Google Maps/Package AI)
- Communicate all pricing, collect payments, and review warranty information.
- Assist the customer service manager, supervisors, installation, and delivery teams, as well as sales teams, with customers with specific service requests.
- Maintain several platforms consistently throughout the day.
- Maintain organization and be detail-oriented while setting a high-level work pace.
- Maintains a calm and collected demeanor while interacting and researching resolutions to challenging situations with each of your customers.
- Sustains a high call volume with a daily percentage rate of 70% or higher for calls answered.
- Works as a team and is respectful of others. Assists co-workers as able and is professional and respectful of others' time.
- Maintains an excellent attendance record.
Physical Requirements:
- Must be able to remain in a stationary position 50%
- Occasionally move about the office at times.
- Constantly operates a computer and other office productivity machinery. At times, may move office supplies and equipment weighing 10-15 lbs.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.