Director of Information Systems

Director of Information Systems, Integrations

National Nonprofit Organization

New York, New York (Hybrid)

Overview

Support the strategic direction and execution of enterprise technology initiatives by overseeing and managing software and hardware implementations across centralized and remote environments.

Key Responsibilities

• Partner with executive leadership to evaluate, select, and procure enterprise hardware and software solutions.
• Provide hands-on leadership for system design and implementation, including system installations, physical hardware setup, network cabling, and full infrastructure refreshes.
• Administer and support Windows Server environments (2012–2022), including Active Directory, DNS, DHCP, and Group Policy Objects (GPOs).
• Architect, manage, and optimize VMware vSphere environments supporting 100 virtual servers with a focus on high availability, performance, and disaster recovery.
• Oversee Veeam Backup & Replication and Veeam ONE, including backup automation, monitoring, compliance, file-level restores, and full VM recovery to ensure data integrity and business continuity.
• Plan and execute system upgrades across core platforms, including:
• Windows OS and patch management
• VMware ESXi and vCenter
• Rapid7
• Meraki and Cisco networking
• KnowBe4 security awareness
• Deskpro
• Microsoft 365
• Lansweeper
• Coordinate after-hours implementations to minimize operational disruption.
• Implement and manage cybersecurity initiatives, including SIEM (Rapid7), phishing simulations, endpoint protection, and multi-factor authentication (DUO).
• Administer Microsoft 365 and Entra ID, including licensing, SharePoint Online, Exchange Online, conditional access policies, and dynamic group configurations.
• Coordinate with third-party vendors for network upgrades, penetration testing, and infrastructure enhancements; manage vendor performance, delivery timelines, and alignment with organizational objectives.
• Provide executive-level technical support and act as escalation point for Tier 1–3 support teams.
• Oversee remote site infrastructure, including server upgrades, wireless network deployments, and ongoing performance and availability.
• Support a diverse suite of enterprise applications, including Lawson, Raiser's Edge, Laserfiche, SQL-based systems, Kronos, and Frevvo.
• Lead IT operations for office relocations, system migrations, and large-scale hardware refresh initiatives.
• Develop and maintain advanced PowerShell and DOS scripts to automate administrative functions and support large-scale system deployments.
• Perform additional duties as assigned.

Education, Experience, and Skills

Required

• Bachelor’s degree, preferably in Computer Science or a related field.
• Minimum of 5 years of IT management experience, including direct client or stakeholder interaction.
• Strong knowledge of networking hardware and software, including routers, switches, and firewalls.
• Strong knowledge of website design, development, and implementation, including backend database development.
• Proficiency with Microsoft Office, Active Directory, DNS, DHCP, and Exchange.
• Excellent customer service, communication, and analytical skills.
• Ability to prioritize effectively in a fast-paced environment.
• Proven troubleshooting and problem-solving abilities.
• Ability to manage multiple concurrent projects in an organized and timely manner.
• Experience developing and executing implementation plans and project schedules.

Preferred Experience

• Windows Infrastructure Architecture and Engineering
• Active Directory & Group Policy Management
• VMware Virtualization & Veeam Backup Solutions
• Cybersecurity Operations (Rapid7, KnowBe4)
• Microsoft 365 & Entra ID Administration
• Network & Wireless Infrastructure (UniFi, Meraki, WatchGuard, Fortinet)
• Disaster Recovery & Business Continuity Planning
• Project Management and Vendor Coordination
• Enterprise Application Support and IT Service Delivery
• Executive and Remote Site IT Support