What are the responsibilities and job description for the Front Office & Scheduling Manager - Ophthalmology & Optometry Practice position at Tayani Institute?
Tayani Institute is seeking a dynamic, experienced, and highly skilled Front Office & Scheduling Manager to lead operations in our high-volume ophthalmology and optometry practice.
We provide comprehensive ophthalmology, optometry, and oculoplastic services in a fast-paced, multi-location environment with competitive compensation and benefits.
This role oversees front desk operations, call center performance, and provider scheduling to ensure efficient patient flow and an excellent patient experience.
Full-time benefits include: medical, dental, vision, PTO, and profit-sharing.
Responsibilities
- Utilize NextGen (required), Google Workspace, Excel, and Phreesia to manage daily operations
- Lead and supervise a front office & scheduling team (approx. 13–20 staff)
- Oversee high-volume call center operations (300 calls/day)
- Monitor and improve call metrics (missed calls, hold times, scheduling accuracy)
- Build, maintain, and optimize provider templates in NextGen EPM
- Coordinate scheduling across multiple systems (EHR, Google Calendar, internal tools)
- Implement strategies to reduce no-shows and improve patient access
- Oversee insurance verification, authorizations, and referral workflows
- Manage Vision-to-Medical and Medical-to-Vision scheduling processes
- Train, coach, and evaluate front office and scheduling staff
- Resolve complex scheduling issues, overbooks, and patient concerns
- Collaborate with providers and clinical staff to improve workflow efficiency
PM22
Requirements:
Requirements (All Are Required)
- 5 years of medical front office or scheduling management experience
- Ophthalmology experience and optometry experience is a plus
- NextGen EHR/PM proficiency
- Leadership experience (team lead, supervisor, manager, or equivalent)
- Strong understanding of insurance verification and authorization workflows
- Experience managing high call volumes and multi-provider scheduling
- Working knowledge of Google Workspace and Excel
Compensation
Salary: Commensurate with experience, minimum $71,000 annually
Reach out to Shelly 949-545-6606 or Shelly@tayani.com to initiate interest.
Thank you for your interest,
Tayani Team
Compensation details: 71000-71000 Yearly Salary
Salary : $71,000