What are the responsibilities and job description for the Server Assistant position at Tavistock Restaurant Collection?
Description
Elevate Your Career: Join the Front of House Team at ATLAS Restaurant
Location: ATLAS Restaurant, Inside the Luxurious St. Regis Hotel
ATLAS Restaurant, an epitome of culinary excellence with a Michelin Star distinction, is on the lookout for dynamic, enthusiastic, and professional individuals to enhance our Front of House (FOH) team. Situated within the prestigious St. Regis Hotel, ATLAS offers an unparalleled dining experience that combines exquisite cuisine, impeccable service, and an elegant atmosphere. We are seeking candidates who are passionate about hospitality and dedicated to providing exceptional service to every guest.
We Offer:
- A chance to be part of a prestigious Michelin Star awarded restaurant, known for its exceptional dining experience.
- Competitive compensation and benefits package.
- A vibrant and supportive work environment where your contributions are valued.
- Opportunities for professional growth and development in the hospitality industry.
- Training and mentorship from some of the most respected professionals in the field.
If you have a genuine love for hospitality and wish to be part of a team that strives for excellence in every aspect of the guest experience, we invite you to apply for a Front of House position at ATLAS Restaurant.
POSITION SUMMARY
The Server Assistant is responsible for delivering hospitality to our guests with genuine and personable conversation and service. This position is critical to our guest’s overall experience as the Server Assistant must ensure the environment is clean, orderly and stocked for our guests and team members.
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
- Deliver genuine hospitality to and establish emotional connections with our guests
- Contribute to the overall teamwork and success of the restaurant
- Communicate effectively with guests and team members
- Maintain proper grooming and uniform standards
- Ensure interior and exterior cleanliness of restaurant
- Set and reset tables perfectly guest ready in a timely manner
- Sweep floors throughout entire restaurant
- Carry dirty dishes, glassware, and silverware to the dish area for cleaning
- Handle guest complaints professionally and alert a manager immediately
- Communicate with managers and hosts regarding table availability and key table updates
- Maintain high level of cleanliness and sanitation
- Demonstrate professional and gracious demeanor at all times
- Perform all opening, running, and closing duties accurately
- Perform any job function requested by the management team
POSITION QUALIFICATIONS
Competency Statement(s)
- Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
- Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
- Communication – Listens to others and communicates in an effective manner
- Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
- Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
- Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
- Problem Solving – Resolves difficult or complicated challenges
- Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables
Requirements
SKILLS & ABILITIES
Education: High School; able to communicate (speak, read, and write) in English
Experience: Previous hospitality experience is preferred
Computer Skills: N/A
Certificates & Licenses: N/A
Other Requirements: N/A