What are the responsibilities and job description for the Counter Staff position at Tatte Bakery & Cafe - Wellesley?
Our front of house team members welcome and care for guests in our cafes. Counter team members will have a working knowledge of all Tatte products, delivering delicious savory dishes and pastries, operating the point-of-sale register, and keeping a clean and organized workspace, while our baristas show off their artistic coffee skills by handcrafting delicious and creative coffee beverages. We expect our front of house team members to:
- Engaging, warm, and welcoming communication skills and presence
- Have a passion for and deep knowledge of our coffee menu, our bakery and savory offerings, and genuine hospitality
- Have a desire to help where needed and work as part of a team
- Live from Tatte’s core values and help Tatte deliver on its mission
- Have flexibility to work a variety of shifts, including weekends, holidays, & afternoons/evenings
- (Ideally, barista team members also have at least 1 year of experience as a barista using manual espresso equipment in a fast-paced restaurant/cafe)
Our Benefits and Perks
- Competitive pay (counters start at $11.50/hr plus tips, baristas start at $13.00/hr plus tips---typically team members make $18-$22/hr including tips)
- 401(k) (with a vesting match)
- Health, dental and vision insurance for full-time team members
- Vacation time (after 1 year of full-time service)
- Free employee assistance program services
- Flexible schedule with no late nights
- Free drinks and generously discounted meals
- Exciting potential for growth
Summary of Counter Team Members’ Primary Responsibilities
- Provides gracious and high-quality service to our guests by, among other things, welcoming guests to our cafes and engaging with them throughout their experience
- Determine guests' needs by asking questions and sharing product knowledge
- Has comprehensive knowledge of all Tatte products
- Takes guests’ orders using our point-of-sale system/register
- Executes all Tatte product and packaging standards
- Delivers coffee beverages and food to guests
- Maintains clean and well-stocked café stations
- Actively maintains and supports café cleanliness and visual/brand standards
- Complies with and follows all safety and sanitation standards at all times while adhering to our policies and procedures
- Other duties as assigned
Summary of Baristas’ Primary Responsibilities
- Provides gracious and high-quality service to our guests by, among other things, welcoming guests to our cafes and engaging with them throughout their experience
- Has comprehensive knowledge of all Tatte products
- Prepares and serves or delivers beverages according to Tatte recipes and specifications
- Answers guests' questions about our offerings
- Follows all recipe and presentation standards for our beverages
- Operates all Barista station equipment according to standards
- Keeps the bar (including bar equipment) clean and sanitary in accordance with applicable standards and well-stocked with inventory
- Delivers beautiful and artistic espresso beverages
- Other duties as assigned
Essential Functions/Working Conditions for FOH Positions
- Strong communication skills to warmly engage with all guests and team members
- Ability to work in a fast-paced environment
- Able to grasp and reach overhead
- Must be able to lift, move, and carry 50 lbs
- Must be able to work 8 hours a day on feet
Join us on our journey to create something special!
Please note that Tatte is an E-Verify employer.
Salary : $18 - $22