Customer Account Manager – Electronics Manufacturing Services (EMS)

About Tata Electronics

Tata Electronics) is a greenfield venture of the Tata Group, a global enterprise operating in over 100 countries across six continents. Guided by the mission “To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on leadership with trust,” Tata Electronics is redefining the Electronics Manufacturing Services (EMS) landscape. We deliver innovative consumer electronics products, services, and solutions with a focus on engineering excellence, product reliability, and operational efficiency. If you are passionate about driving business growth, building strategic partnerships, and shaping the future of electronics manufacturing, we invite you to join our team.

Role Overview

We are seeking a Customer Account Manager to lead and grow our engagement with one of our largest global customers. This is a high-impact role requiring deep expertise in global supply chain management, contract manufacturing operations, and large-scale commercial negotiations within the consumer electronics industry. The ideal candidate will have a proven track record in managing complex supplier relationships, optimizing cost structures, and negotiating multimillion-dollar contracts. This position demands strong leadership, executive communication skills, and a passion for operational excellence.

Key Responsibilities

Strategic Account Management & Relationship Building

• Serve as the primary liaison for our largest customer, fostering long-term partnerships and ensuring alignment with strategic objectives.
• Develop and execute account strategies that deliver value across cost, quality, and supply chain efficiency.
• Collaborate with customer teams (engineering, procurement, operations) to manage expectations and deliver results.
• Influence executive decision-making through data-driven insights, risk assessments, and scenario planning.

Pricing, Contracts & Commercial Negotiations

• Lead negotiations for large-scale commercial agreements with customer counterparts.
• Develop cost strategies to optimize pricing across the product lifecycle—from NPI (New Product Introduction) to mass production.
• Partner with legal, finance, and operations teams to structure agreements aligned with company objectives.

Operational Excellence

• Drive ramp planning and operational efficiencies for product launches, balancing customer needs with company profitability.
• Implement strategies to reduce total cost per unit (TCU), improve cycle times, and enhance factory automation.

Team Leadership

• Build and mentor a high-performing account management team to execute day-to-day activities and deliver strategic outcomes.

Required Skills & Qualifications

• Experience: 10 years in global supply chain, strategic account management, or procurement within consumer electronics or high-volume manufacturing.
• Industry Background: Prior experience in Senior Account Management, Global Supply Management, or Contract Manufacturing roles at leading tech companies.
• Technical Expertise:
• Strong knowledge of PCBA and PCB design/manufacturing.
• Understanding of mechanical and electrical component sourcing and supplier capability development.
• Commercial Acumen:
• Expertise in contract manufacturing, supplier development, cost negotiations, and production ramp planning.
• Formal negotiation training (Harvard Negotiation Project, Karrass, or similar preferred).
• Leadership & Communication:
• Proven ability to influence senior executives and manage high-value relationships.
• Excellent organizational skills and ability to execute plans with clear deliverables and timelines.
• Education: BS degree, MBA or Master’s degree in Supply Chain Management, Business, or related Engineering.
• Additional: Experience setting up and managing new manufacturing sites or factory ramps; familiarity with ERP systems (SAP or equivalent).

Essential Attributes

• Data-driven, self-motivated, and results-oriented.
• Strategic thinker with strong analytical skills and a focus on cost management and risk mitigation.
• Comfortable engaging with stakeholders at all levels—from GSMs and Program Managers to executives.
• Hands-on technical background (e.g., PCB design) combined with business development or account management experience.