What are the responsibilities and job description for the LEAD CUSTOMER SUPPORT SPECIALIST (Endpoint Management ) - IT position at Tarrant County College?
Summary
Perform senior-level analysis, testing and problem solving for County end user computers and printers. Perform systems and designs, program designs, testing, and implementation of complex systems. Provide technical direction and support to Support Specialists. Automate County offices and maintain personal computers, programs, and support users.
POSTING MAY CLOSE AT ANY TIME
AFTER A SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED
This position is with the award-winning Information Technology Department.
Tarrant County Information Technology Department
Tarrant County employees enjoy superior health, retirement, and insurance benefits.
For More Information, Please Click On The Link Below
http://www.tarrantcounty.com/en/human-resources/employee-benefits.html
Essential Duties And Responsibilities
NOTE: You must fill out the work history and education sections of application to show you have years of experience/education as required by hiring department or be disqualified.
Bachelor's degree AND a minimum of Two (2) full-time years of previous experience in information technology including experience or training in systems analysis and design.
~ OR ~
Associate's degree AND a minimum of Four (4) full-time years of previous experience in information technology including experience or training in systems analysis and design.
~ OR ~
High School Diploma or GED AND a minimum of Six (6) full-time years of previous experience in information technology including experience or training in systems analysis and design.
General understanding of applications systems analysis and design and project control methodologies is strongly preferred.
Ability to work independently or as part of a team.
Ability to communicate user system requirements to both technical and non-technical County staff and vendors to ensure user requirements are met.
Strong analytical and organization skills, ability to solve problems accurately, completely and quickly if necessary.
Ability to participate in and/or manage multiple projects concurrently without loss of quality on any project.
Driving may be required. Must have a valid and current driver's license.
If hired, must provide proof of educational attainment at new hire processing.
Tarrant County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudications since the age of seventeen (17) and may include credit reports, motor vehicle records, employment records, and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually. Incumbent must hold a valid Driver's License or State Issued ID card.
Physical Demands And Work Environment & Other Requirements
While performing the duties of this position, the incumbent is regularly required to sit, stand, walk, bend, stoop, climb, lift, push and pull.
Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long- term disability insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays, a Wellness Program, and more.
Please select your level of education and experience from the choices below:
Do you have a valid and current driver license?
What level of experiences do you have with the design and implementation of Endpoint Management framework including supporting processes and procedures? (please specify
04
What level of experiences do you have with design, configure, build, deploy, maintain and/or upgrade new or existing Endpoint Management suites/tools like, System Center Configuration Manager (SCCM)/Microsoft Endpoint Manager, Intune, WDS, WSUS, MDT and PXE Servers, Absolute by Compu trace, Apple Configurator, Apple Business Manager, etc. (please specify)
05
How many years of experiences do you have with Domain Joined, Hybrid Domain Joined, and Azure AD Joined Device scenarios? (provide years of experience for each identified and examples of application)
06
What level of experience do you have related to On-prem AD, Group Policy, and other management tools to manage users, groups, applications, and security in a Windows Domain Environment? (provide years of experience for each identified and examples of application
07
How much experience do you have on regular patching/updating Operating Systems, third party software using endpoint management tools? (please specify)
08
What level of experience do you have related to design, deploy and monitoring of updates via Automatic Deployment Rules, Update Groups, Deployment Rings and other deployment methods? (provide years of experience for each identified and examples of application)
09
What level of experience do you have when it comes to scripting, application packaging, provisioning, and deployment of applications and services related to endpoint management? (provide years of experience for each identified and examples of application)
10
What level of experience do you have with Microsoft Intune cloud-based endpoint management solution as it pertains to mobile devices, desktop computers, and virtual endpoints? (provide years of experience for each identified and examples of application)
11
How many years of experience do you have researching, troubleshooting, and resolving tier 3 issues escalated by IT support teams? (provide years of experience for each identified and examples of application)
12
How many years of experience do you have with leading the development of solution roadmaps and technical implementation for major business technology systems and integration? (provide years of experience for each identified and examples of application)
13
What level of experience do you have with defining and maintaining endpoint governance standards for data governance and solution design? (provide years of experience for each identified and examples of application)
14
Do you have any experience on Helpdesk Ticketing and Inventory Tracking Systems? (provide years of experience for each identified and examples of application)
15
Do you have any experience with OS Imaging and deployment? (specify tools used for this task)
16
What level of experience do you have on mobile device management? (specify tools used for this task)
17
Do you have any experience on Autopilot? (provide years of experience for each identified and examples of application)
18
CJIS #1 Since the age of seventeen (17), have you been convicted of a felony?
CJIS #2 Since the age of seventeen (17), have you been placed on deferred adjudication for a felony?
CJIS #3 Since the age of seventeen (17), have you been convicted of a Class "A" misdemeanor?
CJIS #4 Since the age of seventeen (17), have you been placed on deferred adjudication for a Class "A" misdemeanor?
CJIS #5 Since the age of seventeen (17), have you been convicted of a Class "B" misdemeanor? Please indicate yes or no. And, if so, what was the date of conviction?
23
CJIS #6 Since the age of seventeen (17), have you been placed on deferred adjudication for a Class "B" misdemeanor? Please indicate yes or no. And, if so, what are the beginning and ending dates of the deferred adjudication?
24
CJIS #7 Since the age of seventeen (17), do you have any open arrest(s) for any criminal offense (felony or misdemeanor)?
CJIS #8 Since the age of seventeen (17), have you been convicted of family violence or had a finding of family violence in a criminal case?
CJIS #9 Since the age of seventeen (17), have you been placed on deferred adjudication for a criminal offense where jail time could have been assessed? If so, what are the beginning and ending dates of the deferred adjudication?
27
CJIS #10 Since the age of seventeen (17), have you been convicted of a criminal offense where jail time could have been assessed? Please indicate yes or no. And, if so, what was the date of conviction?
Perform senior-level analysis, testing and problem solving for County end user computers and printers. Perform systems and designs, program designs, testing, and implementation of complex systems. Provide technical direction and support to Support Specialists. Automate County offices and maintain personal computers, programs, and support users.
POSTING MAY CLOSE AT ANY TIME
AFTER A SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED
This position is with the award-winning Information Technology Department.
Tarrant County Information Technology Department
Tarrant County employees enjoy superior health, retirement, and insurance benefits.
For More Information, Please Click On The Link Below
http://www.tarrantcounty.com/en/human-resources/employee-benefits.html
Essential Duties And Responsibilities
- Performs initial on-site problem determination and resolution for network cabling and equipment, coordinates wiring installation projects with both the Facilities department and outside wiring contractors.
- Accepts Help Desk calls from users and provides telephone and on-site technical support to troubleshoot and fix PC system and application problems or routes the user to the appropriate personnel for problem resolution.
- Analyzes and resolves PC user problems by telephone, remote connections, and on-site. Also installs, configures, and maintains software and hardware.
- Manages network accounts and securities for all county computer users and computers by assigning security profiles while following procedures established by Technical Services including establishing, maintaining, and monitoring all LOG-ON identifications and access rules, defining specific access to network files, database management systems, and monitoring environment for security violations.
- Uses system monitors to detect problems in the network or operating system that could affect system availability and advises appropriate Technical Services personnel.
- Provides end users with technical training on the basic functionality of software, hardware and Internet use.
- Performs small scale wiring projects and schedules and performs equipment installations, relocations and removals.
- Provides second level support and technical direction to Support Specialists to resolve issues.
- Maintains an overview of what incidents to which the County is susceptible and recommends fixes or alternative measures.
- Analyzes and resolves problems associated with server hardware and related operating system software on both server and desktop systems.
- Assists with installs of new software releases, system upgrades and patches.
- Performs system design, program design, testing and implementation of complex systems.
- Performs all other related duties involved in the operation of the IT Department as assigned or required.
NOTE: You must fill out the work history and education sections of application to show you have years of experience/education as required by hiring department or be disqualified.
Bachelor's degree AND a minimum of Two (2) full-time years of previous experience in information technology including experience or training in systems analysis and design.
~ OR ~
Associate's degree AND a minimum of Four (4) full-time years of previous experience in information technology including experience or training in systems analysis and design.
~ OR ~
High School Diploma or GED AND a minimum of Six (6) full-time years of previous experience in information technology including experience or training in systems analysis and design.
General understanding of applications systems analysis and design and project control methodologies is strongly preferred.
Ability to work independently or as part of a team.
Ability to communicate user system requirements to both technical and non-technical County staff and vendors to ensure user requirements are met.
Strong analytical and organization skills, ability to solve problems accurately, completely and quickly if necessary.
Ability to participate in and/or manage multiple projects concurrently without loss of quality on any project.
Driving may be required. Must have a valid and current driver's license.
If hired, must provide proof of educational attainment at new hire processing.
Tarrant County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudications since the age of seventeen (17) and may include credit reports, motor vehicle records, employment records, and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually. Incumbent must hold a valid Driver's License or State Issued ID card.
Physical Demands And Work Environment & Other Requirements
While performing the duties of this position, the incumbent is regularly required to sit, stand, walk, bend, stoop, climb, lift, push and pull.
Tarrant County offers a full range of employee benefit programs for eligible employees, retirees, and their families. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long- term disability insurance; and flexible spending accounts for health care and dependent care reimbursements. The County also provides retirement benefits. Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these "basic employee benefits" and retirement services, employees benefit from a variety of other programs including 13 paid holidays, a Wellness Program, and more.
- Note: These benefits are for Tarrant County employees only. For benefit information regarding Community Supervision and Corrections Department (CSCD) employees, please contact Patrice Harrison at (817) 884-1227.
Please select your level of education and experience from the choices below:
- Bachelor's degree or higher education Two (2) full-time years of work experience in information technology including experience or training in systems analysis and design.
- Associate's degree Four (4) full-time years of work experience in information technology including experience or training in systems analysis and design.
- High School diploma or GED Six (6) full-time years of work experience in information technology including experience or training in systems analysis and design.
- None of the above.
Do you have a valid and current driver license?
- Yes
- No
What level of experiences do you have with the design and implementation of Endpoint Management framework including supporting processes and procedures? (please specify
04
What level of experiences do you have with design, configure, build, deploy, maintain and/or upgrade new or existing Endpoint Management suites/tools like, System Center Configuration Manager (SCCM)/Microsoft Endpoint Manager, Intune, WDS, WSUS, MDT and PXE Servers, Absolute by Compu trace, Apple Configurator, Apple Business Manager, etc. (please specify)
05
How many years of experiences do you have with Domain Joined, Hybrid Domain Joined, and Azure AD Joined Device scenarios? (provide years of experience for each identified and examples of application)
06
What level of experience do you have related to On-prem AD, Group Policy, and other management tools to manage users, groups, applications, and security in a Windows Domain Environment? (provide years of experience for each identified and examples of application
07
How much experience do you have on regular patching/updating Operating Systems, third party software using endpoint management tools? (please specify)
08
What level of experience do you have related to design, deploy and monitoring of updates via Automatic Deployment Rules, Update Groups, Deployment Rings and other deployment methods? (provide years of experience for each identified and examples of application)
09
What level of experience do you have when it comes to scripting, application packaging, provisioning, and deployment of applications and services related to endpoint management? (provide years of experience for each identified and examples of application)
10
What level of experience do you have with Microsoft Intune cloud-based endpoint management solution as it pertains to mobile devices, desktop computers, and virtual endpoints? (provide years of experience for each identified and examples of application)
11
How many years of experience do you have researching, troubleshooting, and resolving tier 3 issues escalated by IT support teams? (provide years of experience for each identified and examples of application)
12
How many years of experience do you have with leading the development of solution roadmaps and technical implementation for major business technology systems and integration? (provide years of experience for each identified and examples of application)
13
What level of experience do you have with defining and maintaining endpoint governance standards for data governance and solution design? (provide years of experience for each identified and examples of application)
14
Do you have any experience on Helpdesk Ticketing and Inventory Tracking Systems? (provide years of experience for each identified and examples of application)
15
Do you have any experience with OS Imaging and deployment? (specify tools used for this task)
16
What level of experience do you have on mobile device management? (specify tools used for this task)
17
Do you have any experience on Autopilot? (provide years of experience for each identified and examples of application)
18
CJIS #1 Since the age of seventeen (17), have you been convicted of a felony?
- Yes
- No
CJIS #2 Since the age of seventeen (17), have you been placed on deferred adjudication for a felony?
- Yes
- No
CJIS #3 Since the age of seventeen (17), have you been convicted of a Class "A" misdemeanor?
- Yes
- No
CJIS #4 Since the age of seventeen (17), have you been placed on deferred adjudication for a Class "A" misdemeanor?
- Yes
- No
CJIS #5 Since the age of seventeen (17), have you been convicted of a Class "B" misdemeanor? Please indicate yes or no. And, if so, what was the date of conviction?
23
CJIS #6 Since the age of seventeen (17), have you been placed on deferred adjudication for a Class "B" misdemeanor? Please indicate yes or no. And, if so, what are the beginning and ending dates of the deferred adjudication?
24
CJIS #7 Since the age of seventeen (17), do you have any open arrest(s) for any criminal offense (felony or misdemeanor)?
- Yes
- No
CJIS #8 Since the age of seventeen (17), have you been convicted of family violence or had a finding of family violence in a criminal case?
- Yes
- No
CJIS #9 Since the age of seventeen (17), have you been placed on deferred adjudication for a criminal offense where jail time could have been assessed? If so, what are the beginning and ending dates of the deferred adjudication?
27
CJIS #10 Since the age of seventeen (17), have you been convicted of a criminal offense where jail time could have been assessed? Please indicate yes or no. And, if so, what was the date of conviction?
- Required Question