What are the responsibilities and job description for the Field Service Technician I position at Targan Inc?
The Field Service Technician I (FST) is an entry-level role responsible for supporting installation, maintenance, and repair of TARGAN systems under the guidance of senior technicians and Regional Service Managers. This role focuses on developing foundational technical skills, learning standard service procedures, and building the ability to troubleshoot and support equipment in the field. The FST is expected to actively learn, follow established processes, and progressively develop the skills required to become an independent Field Service Technician. You would be responsible for our client sites in Albertville and Decatur.
Key Job Responsibilities
Technical Support & Learning
- Assist with installation, maintenance, and repair of TARGAN systems.
- Support Senior and Intermediate FSTs during service visits.
- Learn and follow standard troubleshooting procedures.
- Develop understanding of mechanical, electrical, and system operations.
Preventive Maintenance Support
- Assist in performing preventive maintenance tasks.
- Learn how to identify basic wear and system issues.
- Follow PM checklists and procedures as directed.
Service Execution
- Support service activities to ensure machines are operating correctly.
- Perform basic troubleshooting tasks with guidance.
- Escalate issues appropriately when beyond current skill level.
Customer Interaction
- Maintain a professional and respectful presence at customer sites.
- Observe and learn effective customer communication from senior team members.
SRO Documentation
- Assist in completing Service Request Orders (SROs).
- Learn proper documentation standards and expectations.
- Ensure accurate recording of work performed when assigned.
Collaboration & Development
- Work closely with Senior and Intermediate technicians to build skills.
- Participate in all assigned training programs.
- Demonstrate continuous improvement and willingness to learn.
Operational Responsibilities
- Maintain tools and equipment.
- Follow all safety procedures and company policies.
- Participate in travel and support schedules as required.
Key Competencies & Skills
- Basic mechanical and electrical aptitude
- Willingness to learn and develop technical skills
- Strong work ethic and reliability
- Good communication skills
- Ability to follow instructions and processes
- Basic computer skills
Education & Experience Requirements
- Associate degree in Electronics, Industrial Systems, Electrical Controls, or related field preferred
- Equivalent experience or technical training may be considered
- 0–2 years of technical or field service experience
- Entry-level candidates with strong mechanical aptitude encouraged
Working Conditions
- Work primarily performed in commercial poultry hatcheries in Decatur and Albertville
- Exposure to heat, humidity, and varying environmental conditions
- Early working hours. Hatchery operations begin early in the morning.
- On-call availability for emergency service support
All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties and responsibilities or requirements. Employees may be required to perform other job-related duties as requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Please Note: To 3rd Party Search Firms/Employment Agencies: All inquiries must be directed to careers@targan.com. Please do not call or email any TARGAN employee about current or future job openings. All resumes submitted by search firms or employment agencies to any employee at TARGAN via email, telephone, social media, or other means will be deemed to be the sole property of TARGAN unless the firm submitting the resume has previously entered into a written agreement with TARGAN regarding recruitment services and has been approved by Human Resources to work on an open position. TARGAN will not pay any fee or remuneration concerning candidates without complying with this requirement.