Medical Laser Technician & Surgery Scheduler

Description

Job Title: Medical Laser Technician & Surgery Scheduler

Department: Photo Laser

FLSA Statement: Non-Exempt

Job Type: Full Time

Mission Statement

The mission on Tareen Dermatology is to provide compassionate, state of the art dermatologic care to each patient with an emphasis on early diagnosis, patient education, and comprehensive skincare.

Our Vision is to exceed the patient’s expectations by providing individualized, expert, and ethical care. We seek to be a leader in medical, surgical, and cosmetic dermatology and to always give back through service in our community.

Job Summary

The Medical Laser Technician performs high quality patient care while performing medical excimer laser and nbUVB phototherapy treating dermatology patients.

The Surgery Scheduler role provides patients with quality customer service and schedules the patient for their surgical procedure. Support the patient needs to ensure excellent service and follow up and advisement. Ensures communication is accurate and thorough through the entire process.

This position will be working as a Medical Laser Technician and Surgery Scheduler.

Responsibilities

Medical Laser Technician

• Treat patients with excimer laser and nbUVB phototherapy while making educated and accurate dosing decisions.
• Keep the work space(s) clean and orderly, restock the rooms as needed and make sure the room is sterilized for each patient
• Complete all notes accurately and in a timely manner, correct them as requested by supervisors and physicians.
• Work with insurance to perform verification of benefits and/or prior authorizations on behalf of patients prior to starting treatments.
• Maintain excellent charting skills, including all patient communication and progress notes.
• Keep open communication with other employees in the department, especially regarding patient care.
• Educate the patients about the process and the science regarding excimer laser and phototherapy.
• Complete all open/close duties as required.
• Manage patient treatment schedules as they change and work with scheduling staff to ensure proper bookings.
• Remain flexible with schedule changes and fill in as needed.
• All other duties assigned.
  
  

Surgery Scheduler

• Surgical Scheduler will operate the phones for our surgical scheduling extension, assisting
  
  

any patients.

• Rescheduling surgical appointments, discussing biopsy results, discussing pre-op or post-op concerns, forwarding the call onto the correct party, or any other concern that the patient has.
• Coordinates with the Surgical Operations Manager to ensure all concerns are addressed.
• Consistently check intramails and voicemails from patients throughout the day to ensure that all patients have their concerns addressed before the end of the day.
• Collaborates with Clinical Operations teams to ensure that all patient surgeries are being scheduled accurately to meet all insurance and medical processes guidelines. Acts as main point of contact if any issues with insurance or scheduling.
• Responsible for writing certifies letters and follows the best practice accurately and timely.
• Communicates benign pathology results to patients.
• All other duties as assigned.
  
  

Requirements

Required Skills/Abilities:

• Proficient in typing, spelling, punctuation, grammar, and oral communication.
• Ability to manage multiple priorities.
• Knowledge of anatomy and medical terminology.
• Knowledge and strong understanding of insurance guidelines.
• Organizational skills with focus on tracking patient care and improving patient flow.
• Professional demeanor and recognition of privacy considerations for patients and families.
• Detail oriented.
• Ability to follow oral and written instructions.
• Strong computer skills.
• Ability to work well independently and as part of a team.
  
  

Supervisory Responsibilities

• This position has no supervisory responsibilities.
  
  

Education And Experience

• Associate's or Bachelor's degree required
• CNA or CMA certification preferred.
• 1-2 years of healthcare experience preferred.
  
  

Work Environment

• While performing the duties of this job, the employee regularly works in a clinic setting.
• All to travel to all of our locations occasionally.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch; talk, hear and smell. The employee must be able to sit for 90% of the workday. The employee must be able to lift or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.