Patient Service Coordinator / Medical Scheduler

Patient Service Coordinator / Medical Scheduler

Full-Time | Dermatology Practice | 4-Day Workweek | No Nights or Weekends

Center for Dermatology and Laser Surgery (CDLS) is looking for an energetic, dependable, and patient-focused individual to join our Front Office team.

We are a busy and growing dermatology practice that values excellent patient care, teamwork, professionalism, and creating a positive work environment. Our team works hard, supports one another, and enjoys working together — which makes even our busiest days go by quickly.

This is a full-time, in-person position working four 10-hour shifts per week (40 hours). Team members must have flexibility to work scheduled shifts as early as 6:30 a.m. and as late as 6:00 p.m. depending on clinic needs. No nights or weekends.

Pay Range: $21.00–$26.00 per hour, depending on relevant medical office experience, insurance knowledge, scheduling experience, and qualifications.

Who We're Looking For

The ideal candidate is someone who:

• Has a positive, energetic, and professional attitude
• Provides excellent customer service and genuinely enjoys working with patients
• Is dependable and demonstrates a strong work ethic
• Communicates clearly and respectfully with patients and coworkers
• Pays close attention to detail and understands the importance of accuracy in a medical setting
• Is comfortable working in a fast-paced environment
• Can prioritize and manage multiple responsibilities throughout the day
• Takes initiative while also knowing when to ask questions
• Enjoys being part of a team and is willing to help wherever needed
• Is receptive to feedback and interested in continued learning and growth

Qualifications

Required:

• High school diploma or GED equivalent
• Strong verbal and written communication skills
• Strong organizational and time-management skills
• Ability to multitask and prioritize responsibilities in a busy environment
• Ability to interact professionally and courteously with patients, providers, coworkers, and vendors
• Basic computer proficiency and ability to learn practice software and workflows
• Availability to work four 10-hour shifts per week, including opening and closing shifts as scheduled

Preferred:

• At least one year of experience in a medical office, healthcare setting, healthcare insurance company, or managed care organization
• Experience scheduling patients in a specialty medical practice
• Experience processing incoming referrals and authorizations
• Experience verifying insurance eligibility and benefits
• Knowledge of medical terminology, CPT codes, and ICD-10 codes
• Experience using an Electronic Medical Record (EMR/EHR) system
• Familiarity with HIPAA and medical records requirements

Primary ResponsibilitiesPatient Check-In & Check-Out

• Greet patients warmly and professionally upon arrival
• Complete patient check-in and check-out processes accurately and efficiently
• Verify and update demographics, insurance information, and required annual paperwork
• Collect copays, outstanding balances, self-pay amounts, and other payments due
• Communicate with clinical staff when patients are ready to be seen
• Provide patients with clear information regarding scheduling, follow-up appointments, and clinic processes

Scheduling & Patient Communication

• Answer incoming telephone calls and assist patients with scheduling and general questions
• Schedule appointments according to provider and clinic scheduling protocols
• Verify insurance coverage and basic demographic information during scheduling
• Communicate applicable cancellation and scheduling policies
• Monitor provider schedules and proactively work to fill openings created by cancellations or schedule changes
• Assist with patient communication and triage routing according to clinic protocols

Appointment & Chart Preparation

• Prepare charts for upcoming appointments
• Verify that current insurance information is on file
• Confirm required referrals and authorizations are in place
• Ensure appropriate chart notes, documentation, and other necessary information are available prior to the appointment
• Identify missing information and work proactively to resolve issues before the patient's visit

Insurance, Referrals & Authorizations

• Verify patient eligibility and insurance benefits
• Process incoming referrals
• Submit and follow up on prior authorizations for recommended treatments and procedures
• Document insurance and authorization information accurately in the patient's chart
• Communicate insurance-related requirements or concerns to patients and appropriate team members

Administrative Support

• Scan, upload, and appropriately link documents within the patient's medical record
• Assist with medical records requests and documentation
• Maintain patient confidentiality and follow HIPAA requirements
• Maintain a clean, organized, and professional front office and waiting area
• Cross-train in Front Desk and Scheduling responsibilities to support clinic needs
• Assist teammates and other departments as needed
• Perform other duties as assigned

What Success Looks Like at CDLS

Our Front Office team plays an important role in the patient experience and the overall flow of the clinic. Successful team members are dependable, accurate, proactive, flexible, and willing to communicate.

We value employees who take ownership of their responsibilities, follow established processes, ask questions when something is unclear, and work collaboratively to find solutions.

Application Requirements

To be considered, please submit both a resume and a cover letter.

Your cover letter should address:

• Why you believe you would be a good fit for this position and our practice
• Any gaps in your employment history
• If you are not currently local, when you expect to relocate and what brings you to the area

Applications submitted without both a resume and cover letter may not be considered.

We look forward to hearing from candidates who are excited about providing excellent patient service and becoming part of the CDLS team.

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Family leave
• Flexible spending account
• Free flu shots
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• This position is full-time, in person, working four 10-hour shifts per week. Scheduled shifts may begin as early as 6:30 am and occasionally end as late as 6:00 pm. Are you able to work this schedule consistently?
• This position is cross-trained between Front Desk and Scheduling. Are you comfortable working in both roles based on the needs of the clinic?
• Which of the following have you personally performed in a medical office? Select all that apply:
• Verifying insurance eligibility and benefits
• Processing referrals
• Obtaining prior authorizations
• Reviewing whether a referral is required
• Collecting copays/patient balances
• Explaining insurance or payment requirements to patients
• None of the above
• Which EMR/EHR systems have you used, and for approximately how long?
• Reliable and consistent attendance is essential to this position because Front Office staffing directly affects patient flow and the workload of other team members. Are you able to meet this attendance expectation?
• What interested you in this position, and what are you looking for in your next workplace?

Education:

• High school or equivalent (Preferred)

Experience:

• specialty medical scheduling: 1 year (Required)
• medical insurance: 1 year (Required)

Work Location: In person

Salary : $21 - $26