Lead Medical Office Receptionist

Job Overview

We are seeking a dynamic and detail-oriented Lead Medical Office Receptionist to join our internal medicine office. In this pivotal role, you will serve as the first point of contact for patients and visitors, ensuring a welcoming environment while managing complex administrative and clinical support tasks. Your leadership will help streamline front desk operations, oversee patient scheduling, and ensure the accuracy of medical records and billing processes. This position offers an exciting opportunity to utilize your extensive medical office experience, technical skills, and exceptional customer service abilities to enhance patient care and operational efficiency.

Responsibilities

• Supervise daily front desk activities, including patient check-in/check-out, appointment scheduling, and phone communication with professionalism and efficiency.
• Manage electronic health records (EHR) systems to ensure accurate documentation review and data entry.
• Oversee medical billing and collections processes, including insurance verification.
• Facilitiate prior authorizations and referrals.
• Order and maintain office supplies.
• Coordinate with clinical staff to facilitate care plans and ensure proper documentation in compliance with HIPAA and clinical confidentiality policies.
• Train and mentor reception staff on office procedures, EMR/EHR management, medical terminology, and customer service standards.
• Ensure compliance with health insurance requirements and assist patients with billing questions or documentation review.
• Promote a positive patient experience by providing excellent customer service at the front desk and assisting with health information management tasks.
• Proven experience in a medical office setting with a strong background in medical administrative support and front desk operations.
• Familiarity with EMR/EHR systems is essential.
• Knowledge of billing procedures, insurance verification, and Medicare processes is required.
• Prior clinic experience in a healthcare environment is highly preferred
• Demonstrated ability to handle sensitive patient information in accordance with HIPAA regulations.
• Strong computer skills including proficiency in Microsoft Office applications and health information management software.
• Ability to manage multiple priorities efficiently while maintaining attention to detail in documentation review and data entry tasks.
• Collaborates with physician and the ACO (accountable care organization) to initiate, formulate and supervise practice specific business and clinical policies and procedures.
• Addresses complaints and exercises discretion and judgment when resolving problems; participates as an active team member for Patient Satisfaction workgroups and other quality initiatives related to specialty.

Join our small team as a Lead Medical Office Receptionist where your expertise will directly impact patient satisfaction and operational excellence! We value energetic professionals committed to delivering outstanding healthcare support in a fast-paced environment—your leadership will help shape the future of our clinic’s success!

Pay: $24.00 - $32.00 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off

Application Question(s):

• What value would you bring to the practice?

Work Location: In person

Salary : $24 - $32