What are the responsibilities and job description for the Signal Service Technician position at TAPCO (Traffic and Parking Control Co., LLC)?
JOB REQUIREMENTS: If you are looking to be part of a company focused on
making our roads and communities safer, apply to join our team of
talented individuals today! What TAPCO has to offer you: 10 Paid
Holidays Paid Vacation and Personal Time Four Weeks of Paid Parental
Leave with no waiting period 401K Plan with Generous Employer Match and
fully vested from day one Company-Funded PPE Company-Funded Short-Term
Disability Health, Vision, and Dental insurance Quarterly Company Events
and Lunches Have a say in TAPCO Happenings by joining the Fun or Safety
Committee. What you will accomplish as a Signal Service Technician at
TAPCO The Field Service Technician II supports all TAPCO (Traffic &
Parking Control) systems through field and office-based work. The role
involves regular interaction with customers, vendors, internal teams,
and the public, while serving as a front-line representative focused on
resolving issues right the first time. Overnight travel of up to 25%
within the continental United States is required. Essential Duties and
Responsibilities Perform all work with a focus on safety and compliance
with traffic regulations. Resolve customer issues via phone, remote
support, or on-site visits, escalating when necessary, and ensure
customer satisfaction. Collaborate with Sales, TSG, and Project Managers
to address customer concerns. Troubleshoot, repair, install, and
maintain TAPCO systems, including electronic and electromechanical
components. Operate tools, vehicles, and bucket trucks safely, stage and
load equipment for service calls. Track and document service work, time,
inventory, and open service tickets in ERP and ServiceNOW, including RMA
processes. Provide training to customers and create knowledge articles
for system operation, troubleshooting, and updates. Participate in a
24/7 on-call rotation and travel overnight up to 25% as required.
Support continuous improvement initiatives, obtain technical
certifications, and attend training to develop skills. Maintain
effective working relationships with customers, vendors, contractors,
and internal teams. Perform other duties as assigned. Required Knowledge
/Skills/Ability Ability to work independently while delivering excellent
customer service in high-volume, high-stress environments. Strong verbal
and written communication skills in English; professional, positive, and
customer-focused interpersonal skills. Proficient with computers and
software, including Windows OS, Microsoft Office, email, file
management, and system documentation. Solid knowledge of electronics,
electromechanical systems, AC/DC power principles, and IP networking
(routers, switches, modems). Experience configuring, integrating, and
operating TAPCO hardware and software systems. Ability to read,
interpret, and\... For full info follow application link. Equal
Opportunity Employer of Minorities, Females, Protected Veterans, and
Individual with Disabilities \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/64089FD159554C0B
making our roads and communities safer, apply to join our team of
talented individuals today! What TAPCO has to offer you: 10 Paid
Holidays Paid Vacation and Personal Time Four Weeks of Paid Parental
Leave with no waiting period 401K Plan with Generous Employer Match and
fully vested from day one Company-Funded PPE Company-Funded Short-Term
Disability Health, Vision, and Dental insurance Quarterly Company Events
and Lunches Have a say in TAPCO Happenings by joining the Fun or Safety
Committee. What you will accomplish as a Signal Service Technician at
TAPCO The Field Service Technician II supports all TAPCO (Traffic &
Parking Control) systems through field and office-based work. The role
involves regular interaction with customers, vendors, internal teams,
and the public, while serving as a front-line representative focused on
resolving issues right the first time. Overnight travel of up to 25%
within the continental United States is required. Essential Duties and
Responsibilities Perform all work with a focus on safety and compliance
with traffic regulations. Resolve customer issues via phone, remote
support, or on-site visits, escalating when necessary, and ensure
customer satisfaction. Collaborate with Sales, TSG, and Project Managers
to address customer concerns. Troubleshoot, repair, install, and
maintain TAPCO systems, including electronic and electromechanical
components. Operate tools, vehicles, and bucket trucks safely, stage and
load equipment for service calls. Track and document service work, time,
inventory, and open service tickets in ERP and ServiceNOW, including RMA
processes. Provide training to customers and create knowledge articles
for system operation, troubleshooting, and updates. Participate in a
24/7 on-call rotation and travel overnight up to 25% as required.
Support continuous improvement initiatives, obtain technical
certifications, and attend training to develop skills. Maintain
effective working relationships with customers, vendors, contractors,
and internal teams. Perform other duties as assigned. Required Knowledge
/Skills/Ability Ability to work independently while delivering excellent
customer service in high-volume, high-stress environments. Strong verbal
and written communication skills in English; professional, positive, and
customer-focused interpersonal skills. Proficient with computers and
software, including Windows OS, Microsoft Office, email, file
management, and system documentation. Solid knowledge of electronics,
electromechanical systems, AC/DC power principles, and IP networking
(routers, switches, modems). Experience configuring, integrating, and
operating TAPCO hardware and software systems. Ability to read,
interpret, and\... For full info follow application link. Equal
Opportunity Employer of Minorities, Females, Protected Veterans, and
Individual with Disabilities \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/64089FD159554C0B