What are the responsibilities and job description for the Fiber Optic Technician position at TAPCO (Traffic and Parking Control Co., LLC)?
JOB REQUIREMENTS: If you are looking to be part of a company focused on
making our roads and communities safer, apply to join our team of
talented individuals today! What TAPCO has to offer you: 10 Paid
Holidays Paid Vacation and Personal Time Four Weeks of Paid Parental
Leave with no waiting period 401K Plan with Generous Employer Match and
fully vested from day one Company-Funded PPE Company-Funded Short-Term
Disability Health, Vision, and Dental insurance Quarterly Company Events
and Lunches Have a say in TAPCO Happenings by joining the Fun or Safety
Committee. What you will accomplish as a Fiber Optic Technician at TAPCO
The Field Service Technician I provides field and office support for all
TAPCO (Traffic & Parking Control) systems. This role involves regular
interaction with customers, vendors, internal teams, and the general
public. As a front-line representative, the technician is responsible
for delivering a positive customer experience and resolving issues
correctly the first time. The position requires up to 25% overnight
travel within the continental United States. Essential Duties and
Responsibilities Perform all work with a strong emphasis on safety and
compliance with traffic and company regulations. Deliver high-quality
service support by troubleshooting, repairing, installing, and
maintaining TAPCO systems. Ensure customer satisfaction through timely
issue resolution and effective communication with customers, vendors,
and internal teams. Accurately track and document service activities,
time, inventory, and repairs using ERP and related systems. Manage and
follow up on service tickets to meet established service level
agreements. Coordinate RMAs and equipment repairs, including required
documentation. Safely operate tools, vehicles, and bucket trucks, stage
and load equipment and materials for service calls. Participate in a
24/7 on-call rotation and travel overnight up to 25% of the time.
Complete required training, obtain technical certifications, and
contribute to continuous improvement initiatives. Perform other related
Duties As Assigned. Required Knowledge/Skills/Ability Ability To Work
independently while delivering high-quality customer service in a
fast-paced, high-volume environment. Strong verbal and written
communication skills in English, with a positive, professional, and
customer-focused approach. Basic computer proficiency, including Windows
operating systems, Microsoft Office, email, and software installation.
Working knowledge of electronics, electromechanical systems, AC/DC power
principles, and basic component testing. Fundamental understanding of
networking concepts, including routers, switches, modems, and IP-based
systems. Familiarity with the configuration and operation of TAPCO
hardware and\... For full info follow application link. Equal
Opportunity Employer of Minorities, Females, Protected Veterans, and
Individual with Disabilities \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/519FA967DACE4C1B
making our roads and communities safer, apply to join our team of
talented individuals today! What TAPCO has to offer you: 10 Paid
Holidays Paid Vacation and Personal Time Four Weeks of Paid Parental
Leave with no waiting period 401K Plan with Generous Employer Match and
fully vested from day one Company-Funded PPE Company-Funded Short-Term
Disability Health, Vision, and Dental insurance Quarterly Company Events
and Lunches Have a say in TAPCO Happenings by joining the Fun or Safety
Committee. What you will accomplish as a Fiber Optic Technician at TAPCO
The Field Service Technician I provides field and office support for all
TAPCO (Traffic & Parking Control) systems. This role involves regular
interaction with customers, vendors, internal teams, and the general
public. As a front-line representative, the technician is responsible
for delivering a positive customer experience and resolving issues
correctly the first time. The position requires up to 25% overnight
travel within the continental United States. Essential Duties and
Responsibilities Perform all work with a strong emphasis on safety and
compliance with traffic and company regulations. Deliver high-quality
service support by troubleshooting, repairing, installing, and
maintaining TAPCO systems. Ensure customer satisfaction through timely
issue resolution and effective communication with customers, vendors,
and internal teams. Accurately track and document service activities,
time, inventory, and repairs using ERP and related systems. Manage and
follow up on service tickets to meet established service level
agreements. Coordinate RMAs and equipment repairs, including required
documentation. Safely operate tools, vehicles, and bucket trucks, stage
and load equipment and materials for service calls. Participate in a
24/7 on-call rotation and travel overnight up to 25% of the time.
Complete required training, obtain technical certifications, and
contribute to continuous improvement initiatives. Perform other related
Duties As Assigned. Required Knowledge/Skills/Ability Ability To Work
independently while delivering high-quality customer service in a
fast-paced, high-volume environment. Strong verbal and written
communication skills in English, with a positive, professional, and
customer-focused approach. Basic computer proficiency, including Windows
operating systems, Microsoft Office, email, and software installation.
Working knowledge of electronics, electromechanical systems, AC/DC power
principles, and basic component testing. Fundamental understanding of
networking concepts, including routers, switches, modems, and IP-based
systems. Familiarity with the configuration and operation of TAPCO
hardware and\... For full info follow application link. Equal
Opportunity Employer of Minorities, Females, Protected Veterans, and
Individual with Disabilities \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/519FA967DACE4C1B