What are the responsibilities and job description for the Director of Technical and Field Service position at TAPCO (Traffic and Parking Control Co., LLC)?
JOB REQUIREMENTS: If you are looking to be part of a company focused on
making our roads and communities safer, apply to join our team of
talented individuals today! \*Please note - The pay rate will be based
on experience. This position also includes a bonus plan\* What TAPCO has
to offer you Quarterly Bonus Program 10 Paid Holidays Paid Vacation and
Personal Time (starting day one) Four Weeks of Paid Parental Leave with
no waiting period 401K Plan with Employer Match (fully vested on day
one) Company-Funded Short-Term Disability Health, Vision, and Dental
insurance Quarterly Company Events and Lunches Have a say in TAPCO
Happenings by joining the Fun or Safety Committee What you will
accomplish as a Director of Technical and Field Service at TAPCO The
Director of Technical and Field Service provides leadership, management,
and operational controls to effectively service our customers and grow
the financial impact of the department. This role is responsible for
leading a nation-wide, results-driven technical, field and customer
service team and is responsible for the performance and safety of their
team, manage to clear performance metrics, and actively drive the
profitability and revenue of the department. This leader is required to
have the technical knowledge necessary to provide high-level support to
the Service Managers, Field Technicians, and the Technical Support Team.
This position is responsible for the post sales support of customers,
commissioning of sold products, management of service and preventative
maintenance agreements and contracts. This position reports to the COO.
Essential Duties And Responsibilities Lead And Manage Technical And
customer service teams supporting ITS equipment and solutions Ensure
service delivery meets SLAs for customers and internal stakeholders
Oversee service staff utilization, revenue, and profitability targets
Drive strategic initiatives for financial growth and improvement, as
directed by leadership Develop and enhance processes to boost efficiency
and effectiveness Manage and maintain departmental budget and financial
accountability Support business development of service agreements to
increase recurring revenue Communicate regularly with senior leadership
on business status, including financials, operations, and staff
development Implement and manage operational dashboards, reports,
budgets, and planning Collaborate with internal teams to enhance quality
in products and software Work with production and product development
teams to improve or develop new solutions Foster a culture of
accountability, responsibility, safety, and adherence to core values
Ensure all necessary licenses and certifications are maintained for
Business Operations Performs All Other Duties As Assigned Required
Experience and Knowledge/ Skills/Ability 5 years of\... For full info
follow application link. Equal Opportunity Employer of Minorities,
Females, Protected Veterans, and Individual with Disabilities \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/9D9B8DD25A334CE0
making our roads and communities safer, apply to join our team of
talented individuals today! \*Please note - The pay rate will be based
on experience. This position also includes a bonus plan\* What TAPCO has
to offer you Quarterly Bonus Program 10 Paid Holidays Paid Vacation and
Personal Time (starting day one) Four Weeks of Paid Parental Leave with
no waiting period 401K Plan with Employer Match (fully vested on day
one) Company-Funded Short-Term Disability Health, Vision, and Dental
insurance Quarterly Company Events and Lunches Have a say in TAPCO
Happenings by joining the Fun or Safety Committee What you will
accomplish as a Director of Technical and Field Service at TAPCO The
Director of Technical and Field Service provides leadership, management,
and operational controls to effectively service our customers and grow
the financial impact of the department. This role is responsible for
leading a nation-wide, results-driven technical, field and customer
service team and is responsible for the performance and safety of their
team, manage to clear performance metrics, and actively drive the
profitability and revenue of the department. This leader is required to
have the technical knowledge necessary to provide high-level support to
the Service Managers, Field Technicians, and the Technical Support Team.
This position is responsible for the post sales support of customers,
commissioning of sold products, management of service and preventative
maintenance agreements and contracts. This position reports to the COO.
Essential Duties And Responsibilities Lead And Manage Technical And
customer service teams supporting ITS equipment and solutions Ensure
service delivery meets SLAs for customers and internal stakeholders
Oversee service staff utilization, revenue, and profitability targets
Drive strategic initiatives for financial growth and improvement, as
directed by leadership Develop and enhance processes to boost efficiency
and effectiveness Manage and maintain departmental budget and financial
accountability Support business development of service agreements to
increase recurring revenue Communicate regularly with senior leadership
on business status, including financials, operations, and staff
development Implement and manage operational dashboards, reports,
budgets, and planning Collaborate with internal teams to enhance quality
in products and software Work with production and product development
teams to improve or develop new solutions Foster a culture of
accountability, responsibility, safety, and adherence to core values
Ensure all necessary licenses and certifications are maintained for
Business Operations Performs All Other Duties As Assigned Required
Experience and Knowledge/ Skills/Ability 5 years of\... For full info
follow application link. Equal Opportunity Employer of Minorities,
Females, Protected Veterans, and Individual with Disabilities \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/9D9B8DD25A334CE0
