Payment Operations Specialist

As part of our Client Operations team, you’ll play a key role in resolving complex client issues, supporting financial transaction workflows, and driving improvements to operational processes. This is a highly cross-functional role ideal for someone with a background in payroll or accounting, strong analytical skills, and a passion for solving problems.

What You'll Do

• Own and resolve escalated client support inquiries, delivering clear and professional communication throughout.
• Manage, Investigate, and resolve discrepancies as needed
• Investigate discrepancies between systems, perform root cause analysis, and implement corrective actions.
• Partner with cross-functional teams (finance, tech, support) and external vendors to improve accuracy and efficiency across processes.
• Participate in strategic operations projects, process enhancements, and system improvement initiatives.
• Maintain clear and organized documentation for reconciliation and process flows.
• Monitor system health and connectivity, ensuring uptime and issue resolution.
• Ensure compliance with all legal, financial, and regulatory requirements.
  
  

What You'll Bring

• Ability to work out of the Plano, TX office 3x a week
• At least 1 years of experience in payroll (preferred), accounting, or related fields
• Proficient in Excel (pivot tables, v-lookups, formulas) and other technologies
• Strong organizational skills and attention to detail
• Ability to work independently in a fast-paced environment
• Bachelor's degree in a relevant field, or related experience
  
  

At this time, Tapcheck does not provide sponsorship for employment-based visas (e.g., H-b, L-1, TN, etc.). Therefore, candidates must already possess the right to work in the United States without the need for employment-based visa sponsorship now or in the future.

About Tapcheck

Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis.

The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances.

How We Get Things Done

Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process.

• Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues.
• Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth.
• Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes.
• Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company.
  
  

Why Join Tapcheck?

• Flexible Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Match
  
  

Compensation: $25-$27 per hour. The actual base salary will depend on numerous factors such as: location, experience, training, knowledge. and skills. Tapcheck reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

Equal Employment Opportunity Policy

Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.