General White Collar

Position: General White Collar

Location: Grand Prairie, TX

Pay: 30/hr

Role Overview

This role provides operational support for the Food for Good’s summer program, with a primary focus on third-party copacker coordination, inventory visibility, transportation tracking, and carrier claims management. The position supports day-to-day execution to ensure consistent product flow, issue resolution, and on-time delivery during peak summer volume.

Key Responsibilities

Copacker Inventory Management

• Serve as the primary point of contact for third-party copacker inventory tracking during the summer program
• Maintain accurate visibility to inventory balances, production receipts, and available stock
• Reconcile copacker inventory against internal trackers and escalate discrepancies as needed
• Partner with internal stakeholders and the copacker to resolve inventory shortages, overages, or timing issues
  
  

Inbound and Outbound Tracking

• Track inbound raw materials and outbound finished goods from copacker locations
• Monitor shipment status and proactively identify delays or delivery risks
• Communicate status updates and escalate issues to the appropriate internal teams for resolution
• Manage system entry of shipment tracking information, including coordination with the internal broker and order closeout
• Support basic logistics coordination and documentation as required
  
  

UPS Claims Management

• Manage the end-to-end UPS claims process for lost, damaged, or misbilled shipments
• Gather required documentation, submit claims, and track claims through resolution
• Partner with UPS and internal teams to investigate discrepancies and secure credits when applicable
• Maintain clear records and reporting of claims activity and outcomes
  
  

Ad Hoc Operational Support

• Support additional summer program operational tasks as needed (data pulls, trackers, reporting, process documentation)
• Assist with issue triage and follow-ups across inventory, transportation, or fulfillment
• Contribute to continuous improvement by identifying recurring issues and improvement opportunities
  
  

Qualifications / Skills

• Strong attention to detail and ability to manage multiple workstreams in a fast-paced environment
• Comfort working with spreadsheets, trackers, and basic reporting tools
• Ability to communicate clearly with both internal teams and external partners
• Experience with inventory, logistics, or operations support preferred
• Problem-solving mindset with ability to escalate issues appropriately
  
  

Working Style

• Highly organized and responsive
• Comfortable operating with ambiguity during peak seasonal demand
• Able to work independently while collaborating across teams