What are the responsibilities and job description for the Mini Bar Attendant position at Tao Group Hospitality?
POSITION SUMMARY:
The Mini Bar Attendant plays a key role in delivering an exceptional guest experience by ensuring all in room refreshment centers are fully stocked, accurately charged, and maintained to brand standards. This position requires attention to detail, strong organizational skills, and a commitment to guest satisfaction.
The Mini Bar Attendant plays a key role in delivering an exceptional guest experience by ensuring all in room refreshment centers are fully stocked, accurately charged, and maintained to brand standards. This position requires attention to detail, strong organizational skills, and a commitment to guest satisfaction.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Anticipate and accommodate the needs of the guests
- Maintain general cleanliness of assigned stations and the mini bar storage areas
- Provides professional and exceptional service
- Restock all inroom mini bars with beverages, snacks, and amenities according to par levels
- Verify consumption and accurately post charges to guest accounts using the hotel’s system
- Inspect mini bar equipment to ensure proper functionality, cleanliness, and temperature control
- Rotate products to maintain freshness and remove expired or damaged items
- Respond promptly to guest requests for additional mini bar items or replacements
- Maintain inventory records and report shortages or discrepancies to management
- Follow all safety, sanitation, and handling procedures for food and beverages
- Assist with monthly or weekly inventory counts and ordering supplies as needed
- Communicate any maintenance issues, guest concerns, or unusual activity to the appropriate departments
- Uphold hotel service standards and contribute to a welcoming, efficient, and guestfocused environment
- Attends and participates in daily pre-service meetings
- Attends and participates in any training sessions or departmental meetings
- Learn by listening, observing other team members, and sharing knowledge while leading by example
- Portrays a positive and professional attitude
- Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
- Works as part of a team and provides help and support to all fellow team members Assist and/ or complete additional tasks as assigned
TRAINING REQUIREMENTS:
Tao Group Hospitality in-venue Mini Bar Attendant trainingEDUCATION/WORKING KNOWLEDGE:
- Previous hospitality or customer service experience preferred
- Ability to work independently with minimal supervision
- Understanding of basic hotel operations Strong attention to detail and accuracy in recording charges
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Ability to write, read, and verbally communicate
- Must have good positive energy throughout the day
- Must be able to print legibly for Team Members, management, and guests to read
- Must be able to stand for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Exposure to cleaning materials
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
Benefits:
Health Insurance, Sick Leave, Paid HolidaysSalary : $32,567 - $40,342