Coordinator, Benefits - Corporate New York

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

The Benefits Coordinator at Tao Group Hospitality plays a key role in supporting and administering team member benefits and leave programs. This position partners closely with the People Practices Benefits team to manage the day-to-day administration, compliance, and ongoing maintenance of benefits offerings, including leave and 401(k) programs.

Key responsibilities are processing team member data, generating benefits-related reports, and ensuring compliance across all programs. The coordinator also serves as a resource to team-members, helping to communicate and explain benefits offerings to a growing workforce. Success in this role requires proficiency with databases and HR systems, including payroll and timekeeping platforms, applicant tracking systems, 401(k) programs, and benefits vendor portal.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Coordinate and execute benefits events, including, new hire, status changes, open enrollment, and team-member communications.
• Review and approve team-member benefit changes (qualifying life events, address/name/beneficiary updates), ensuring accurate and up-to-date records in the benefits administration system.
• Manage new hire benefits enrollment, ensuring timely elections and eligibility windows.
• Administer enrollments and terminations across benefit programs, including medical, dental, vision, disability, life insurance, EAP, COBRA and 401(k).
• Process commuter and HSA enrollments and manage weekly funding activities to ensure timely and accurate contributions.
• Reconcile weekly 401(k) payroll file, and support administration and compliance of the Plan, including team-member enrollments and updates.
• Ensure compliance with federal and state regulations governing team-member benefits and leave programs.
• Partner with HRIS and integration teams to configure and maintain benefit plans within HRIS systems.
• Generate and audit enrollment reports, ensuring accuracy.
• Monitor payroll deductions and manage benefits arrears billing processes.
• Resolve team-member benefit inquiries by conducting thorough research and providing timely, clear resolutions.
• Audit and process benefit-related invoices, ensuring accuracy and timely payment.
• Maintain data accuracy and collaborate with vendors to support timely and compliant ACA (Affordable Care Ct), reporting and IRS filings.
• Oversee COBRA administration, ensuring compliance and timely processing.
• Ensure programs align with applicable laws, including, FMLA, ADA, USERRA, and the Pregnancy Discrimination Act.
• Create and maintain engaging content on U.S. Benefits Space; monthly Benefits Newsletter, develop educational training materials, and ensuring the document library remains accurate, current, and accessible.
• Provide additional support on benefits projects and administrative tasks as needed.

EDUCATION/WORKING KNOWLEDGE:

• Strong knowledge of federal, state, and local regulations governing team-member benefits and leave programs.
• Demonstrated ability to build and maintain effective, communication-driven partnerships with functional stakeholders.
• Minimum of two (2) years’ experience in benefits and leave administration.
• At least 1 year of direct experience with 401(k) plan administration.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly.
• Advanced proficiency in Microsoft Office Suite, particularly Excel, with the ability to analyze raw data and generate detailed reports using functions and formulas.
• Working knowledge of HRIS platforms; experience with benefit administration systems preferred.
• Bilingual (Spanish) preferred.
• Associates degree required, preferably in Hospitality or a related field, or an equivalent combination of education and relevant experience.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and physical demands described herein are representative of those a team member may encounter while performing the essential functions of this role. Reasonable accommodations may be available to enable individuals with disabilities to perform these essential functions.

• Strong problem-solving and critical thinking skills.
• Excellent written and verbal abilities.
• Ability to work effectively under pressure and meet tight deadlines.
• Maintains a positive, professional demeanor throughout workday.
• Maintains a professional, polished appearance in accordance with company standards.
• Demonstrates strong teamwork skills, with the ability to interact professionally and courteously with team-members, management, and external partners.
• Thrives in a fast-paced, high-volume, and occasionally high-pressure work environment.
• Able to work efficiently in a demanding environment and maintain productivity standards.
• Ability to read computer screens accurately and produce clear, legible written communication.
• Capable of sitting and/or standing for extended periods as required.
• Ability to lift and move up to 25 pounds as needed.
• Comfortable working in a small-to medium-sized office environment.
• Ability to work across diverse settings, including Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant environments.
• Ability to work in environments with varying levels of noise, crowds, and smoke, depending on business volume.
• Flexibility to work extended hours, including evenings, weekends, and holidays as needed.
• Willingness to travel locally within the Unites States (approximately 5-25%).
• Maintains strict confidentiality when managing sensitive information.