Operations Specialist

Company Description Tanner is a long-established supplier of fasteners, anchors, fall protection systems, and a wide range of hand, power, and cutting tools, with a strong nationwide reputation for specialty security fasteners, anchors, and sealants.

Role Description The Operational Specialist role at Tanner is a full-time, on-site position based in Boston, MA. This role focuses on supporting day-to-day operational activities, including coordinating order processing, tracking shipments, and ensuring inventory accuracy to meet customer demand. The Operational Specialist collaborates with sales and customer service teams to resolve order issues, streamline workflows, and maintain high service levels. Daily responsibilities include monitoring operational metrics, identifying process bottlenecks, assisting with scheduling and logistics, and contributing to continuous improvement initiatives. The role also involves preparing reports, supporting small projects to enhance operational efficiency, and ensuring adherence to safety and quality standards.

Direct Manager/Direct Reports:

This position does not have any direct reports and reports

Travel Requirements:

This position requires occasional travel; less than 10%

Physical Requirements:

• Will occasionally move about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.
• Ability to work in an office environment, warehouse, and on a job site.

Working Conditions:

A combination of indoor and outdoor work; including warehouses and delivery areas.

Minimum Qualifications:

• Strong Microsoft office skills Effective team player and leader with strong communication skills

Preferred Qualifications:

• Experience in and knowledge of construction industry and building materials strongly preferred. Distribution experience preferred.

Minimum Education:

High School diploma or GED equivalent

Preferred Education:

Associate or Bachelor's Degree

Minimum Years of Work Experience:

Minimum of 3 years of related work experience

Certifications:

N/A

Competencies:

• Effective Communication: Ability to express ideas, thoughts, and information clearly, concisely, and respectfully, both verbally and in writing.
• Organizational Skills: Aptitude for managing tasks, time, and resources efficiently to meet objectives, with an emphasis on detail-orientation and ability to multitask.
• Problem Solving: Applies critical thinking to understand issues, evaluate options, and develop practical solutions in daily tasks and branch operations.
• Team Collaboration: Proven ability to work productively in a team setting, showing respect for diverse perspectives and styles and willingness to contribute to group goals.
• Leadership Abilities: Experience in demonstrating leadership in academic or professional settings, setting examples for others and taking responsibility for outcomes.
• Technical Proficiency: Familiarity with modern office software and technologies, demonstrating the ability to utilize these tools to increase efficiency and productivity.
• Adaptability: Ability to adapt to changing work environments, showing willingness to learn new tasks.
• Initiative: Demonstrate a proactive mindset seeking out ways to help, taking ownership of tasks, and showing eagerness to learn without waiting for direction.

Work Location:

Reports to office location with acombination of indoor and outdoor work; including warehouses and delivery areas.