What are the responsibilities and job description for the Patient Services Rep position at Tanner Memorial Clinic?
Description:
Essential Job Responsibilities:
- Greet patients in a warm, friendly, and prompt manner
- Gather patient and insurance information efficiently and accurately
- Collect and process co-pays from the patient at the time of service
- Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
- Answer telephones, screen calls, take messages, and provide information to the appropriate source
- Enter patient data into the EHR system
- Direct and escort patients to physician offices
- Provide information to patients about how to make an appointment
- Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed
- Monitor the work area to ensure that it remains safe, secure, and well-maintained
- Work urgent care hours if required
- Other duties as assigned
Education: High school diploma or equivalent preferred
Experience:
- Exceptional interpersonal skills with the ability to establish immediate rapport with patients
- One year of experience in customer service or reception in a health care environment preferred
- Previous healthcare experience and/or familiarity with medical terminology helpful
- Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred
Performance Requirements:
Knowledge:
- Knowledge of basic computer skills
- Knowledge of basic mathematics skills
- Knowledge of individual responsibilities to accurately direct callers
- Knowledge of medical terminology and organization services
Skills:
- Skill in using multi-line phone system, including transferring calls
- Skill is providing excellent customer service
Abilities:
- Ability to get appropriate information to route calls to the appropriate person
- Ability to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls
- Adequate hearing to answer phone and speak with patients
- Ability to speak clearly and loudly enough to be heard by callers and patients
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Work Environment: Position is in well-lighted office environment.
Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.